ఎం

Sr. Manager/GM - Call Center

Mancraft Consulting

Noida, Uttar Pradesh, India · పూర్తి సమయం

దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి

అనుభవం: 10+ సంవత్సరాలు
జీతం: INR 1,000,000 – INR 2,000,000 / year
ఖాళీలు: 1
పోస్ట్ చేయబడింది: 2 వారాల క్రితం

పని విధానం: కార్యాలయంలో
విద్య: ఏదైనా పట్టభద్రుడు
అర్హత: Any graduate candidates are eligible to apply.
పునఃప్రారంభం: దరఖాస్తు చేసుకోవాలి

మీరు ఎక్కడ పని చేస్తారు

ఉద్యోగ వివరణ

Role Overview

This position is for a senior call center leader in a large BPO environment focused on US accounting and IT services. The role centers on guiding telesales operations, driving sales performance, and improving campaign effectiveness.

Core Responsibilities

Lead and coordinate a telesales team to deliver business results.
Own sales outcomes across inbound and outbound calling activities.
Develop and apply cross-sell and upsell approaches to improve revenue.
Work on lead maximization and better conversion of available opportunities.
Make effective use of dialer-based strategies to support campaign productivity.

Experience and Background Needed

At least 10 years of experience managing outbound campaigns in sales or collections.
Prior experience handling teams of 100 or more members.
Background in outbound telesales team management.
Experience in a large BPO or telesales setup.

Eligibility

Candidates with any graduate degree may apply.

నైపుణ్యాలు

Outbound Sales జట్టు నాయకత్వం Call Center Operations Sales Target Management BPO Operations Inbound Sales Cross-sell and Upsell Dialer Management Telesales Management Lead optimization Large team management Campaign performance management