Employee Experience Specialist - Americas (US/Canada/LATAM)

Company Overview

RemotePass is a premier global platform dedicated to revolutionizing talent acquisition and management by eliminating geographical limitations. As one of G2's Top 100 Fastest Growing Software Products, RemotePass facilitates global hiring, onboarding, payroll, and compliance to empower companies in building effective remote teams and provides worldwide workers with opportunities to excel.

Supported by notable investors including Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, and others, RemotePass is rapidly expanding its footprint across multiple international markets.

Role Summary

We are seeking a seasoned Employee Experience Specialist to bolster our operations in the Americas region, encompassing the US, Canada, and LATAM. This full-time remote position requires a candidate with over four years of expertise in HR operations, onboarding/offboarding, lifecycle management, or global employment support. The ideal individual thrives in dynamic, growth-oriented settings and can adeptly manage complex operational and people-focused challenges across various legal jurisdictions and cultures.

Key Responsibilities

• Serve as the primary contact for employee inquiries related to onboarding and HR support within the Americas, utilizing our ticketing system.
• Escalate moderate to high complexity issues appropriately to internal teams across Employee Experience, Payroll, and Legal.
• Maintain consistent, professional interactions with employees to ensure seamless experiences.
• Manage onboarding processes for new hires in the Americas region, ensuring adherence to compliance standards in collaboration with internal teams and external partners.
• Coordinate mobility tasks including relocations, document handling, and employment documentation relevant to the Americas region.
• Ensure that onboarding paperwork and procedures meet region-specific regulatory requirements.
• Oversee open ticket management with timely response and prioritization accuracy.
• Maintain and update records within platforms such as Monday.com, Dropbox, and HRIS systems.
• Support the organization of internal documentation and training materials under the leadership of the Employee Experience Manager.
• Contribute to operational tasks and workflow execution to facilitate smooth daily activities.
• Analyze recurring employee inquiries to suggest improvements in processes and documentation.
• Assist with team projects and initiatives within the Employee Experience department.
• Collaborate closely with cross-functional teams and external partners to foster strong working relationships.
• Engage in ongoing training and mentorship opportunities aimed at professional development and increased responsibilities.

Qualifications

• Minimum four years of professional experience in HR support roles including onboarding and employee mobility coordination, with direct exposure to the Americas market.
• Specific familiarity working with the US, Canada, Mexico, and Brazil employment contexts is expected.
• Knowledge of onboarding procedures and employment documentations within diverse international frameworks.
• Exceptional organizational aptitude with a keen eye for detail and strong multitasking abilities.
• Fluent written and spoken English communication skills.
• Skilled in utilizing HRIS platforms along with collaboration tools such as ticketing systems, Monday.com, and Dropbox.
• Capability to thrive in a fully remote, fast-paced team environment.
• A proactive approach characterized by service orientation and a passion for global HR and people operations.