Head of HR Operations

About RemotePass

RemotePass is a prominent global platform revolutionizing how companies hire and manage top-tier talent worldwide. Recognized among G2's Top 100 Fastest Growing Software Products, RemotePass is dedicated to removing geographical barriers and enabling exceptional talent to flourish anywhere. The platform simplifies the complexities around global hiring, onboarding, payroll, and compliance, supporting organizations in building effective remote teams. It is backed by leading investors including Endeavor Catalyst, Khwarizmi Ventures, and others.

Role Overview

We are seeking a Head of HR Operations to oversee the daily functioning of the People function for RemotePass's fully remote, global team. This role emphasizes practical execution; the individual will directly manage operations while leading a compact team responsible for HR operations and talent acquisition. The role focuses on internal employees only, not those managed externally on clients' behalf.

Key Responsibilities

• Manage daily HR operations across RemotePass's global internal workforce, ensuring smooth and reliable service.
• Maintain and refine HR processes, policies, documentation, and systems—keeping everything updated, resolving issues, and simplifying procedures where appropriate.
• Serve as the primary point of contact for the team’s HR-related queries, addressing concerns promptly and thoughtfully.
• Lead full-cycle performance review processes, from planning through execution and follow-up.
• Direct and support the talent acquisition efforts, staying involved in recruitment activities to maintain candidate pipelines.
• Lead, mentor, and develop a small HR team, balancing personal delivery with team management during company growth.
• Ensure adherence to both RemotePass’s internal policies and local labor laws across multiple countries.
• Monitor and report on essential HR metrics such as time to hire, onboarding progress, issue resolution, and compliance status.
• Coordinate cross-functionally with leadership, Finance, and Payroll teams to deliver a seamless employee experience.

Requirements

• 5 to 10 years of professional experience in HR or People Operations with a focus on hands-on leadership.
• Proven track record managing HR operations for remote or distributed teams across multiple countries.
• Experience managing both HR operations and talent acquisition activities simultaneously.
• Prior experience in leading and developing small teams.
• Background in startups, scale-ups, tech companies, or HR tech/EOR organizations is highly valuable.
• Practical knowledge of onboarding, offboarding, and performance review processes, along with proficiency in HR and recruitment tools such as applicant tracking systems (ATS).
• Strong organizational and process-oriented skills, with keen attention to detail and reliability.
• Ability to thrive as the operational lead in a dynamic, remote-first environment.
• Fluency in English required.

Why Work at RemotePass?

• Join a rapidly expanding global company that is defining the future of remote work.
• Lead and influence HR operations for a remote, globally distributed workforce during a time of significant growth.
• Engage in a collaborative and inclusive culture fostering ownership and innovation.
• Access opportunities for career advancement and professional skill development.
• Receive a competitive salary and benefits package.