Head of HR Operations

About RemotePass

RemotePass is a top global platform revolutionizing how companies recruit and manage elite talent worldwide. Recognized among G2's Top 100 Fastest Growing Software Products, RemotePass aims to eliminate geographic barriers, enabling exceptional professionals to excel anywhere. The platform simplifies global hiring, onboarding, payroll, and compliance, empowering organizations to build and manage effective remote teams. The company is supported by prominent investors including Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, and others.

Role Overview

As the Head of HR Operations, you will be responsible for overseeing daily HR activities for RemotePass's own international workforce. This role demands a hands-on, execution-driven leader who manages operational details meticulously while leading a small team focused on HR operations and talent acquisition. Note that this position covers the internal staff of RemotePass only, not contractors or clients' employees.

Key Responsibilities

• Manage and ensure smooth day-to-day HR operations for the company's distributed global team.
• Maintain and continuously improve HR processes, policies, documentation, and systems, addressing any gaps or inefficiencies.
• Act as the primary HR contact for employee queries and issues, delivering prompt and thoughtful resolutions.
• Coordinate the full lifecycle of performance review processes from preparation to completion.
• Lead and support recruitment efforts, actively participating in hiring when necessary to maintain a steady talent pipeline.
• Guide, mentor, and expand the HR and talent acquisition team while balancing personal task execution.
• Ensure compliance with internal HR guidelines and local labor laws across all working locations.
• Monitor and report critical metrics such as hiring timelines, onboarding rates, support ticket resolution, and compliance status.
• Work collaboratively with leadership, Finance, and Payroll departments to deliver a cohesive experience for employees.

Qualifications

• Five to ten years of proactive HR or People Operations experience with proven ability to manage daily operations effectively.
• Demonstrated success managing HR for remote, multi-country teams.
• Experience overseeing both HR operations and recruitment functions simultaneously.
• Previous leadership experience managing and developing small teams.
• Preferred background includes startups, scale-ups, tech companies, EOR services, or HR technology firms.
• Hands-on familiarity with employee onboarding, offboarding, performance evaluations, and HR/recruitment tools such as Applicant Tracking Systems.
• Exceptional organizational skills and strong attention to detail with consistent follow-through.
• Ability to thrive as the operational hub of a fast-evolving, remote-first workplace.
• Fluent English communication skills.

Why Work with RemotePass?

• Join a rapidly expanding global company shaping the future of remote work.
• Lead the HR operations for a dynamic remote-first team amid rapid growth phases.
• Engage in a collaborative, inclusive atmosphere fostering ownership and empowerment.
• Access opportunities for learning, growth, and career advancement.
• Competitive salary and comprehensive benefits package.