వి
Customer Care Specialist
Atlanta, Gabon · పూర్తి సమయం
దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి
- అనుభవం
- 1–2 సంవత్సరాలు
- జీతం
- గంటకు 16 డాలర్లు – 16 డాలర్లు
- ఖాళీలు
- 1
- పోస్ట్ చేయబడింది
- 2 రోజుల క్రితం
- పని విధానం
- కార్యాలయంలో
- విద్య
- High School Diploma
- పునఃప్రారంభం
- దరఖాస్తు చేసుకోవాలి
మీరు ఎక్కడ పని చేస్తారు
ఉద్యోగ వివరణ
Role Overview
We seek a Customer Care Specialist dedicated to delivering outstanding customer service by efficiently handling and routing inquiries through verbal communication.
Primary Responsibilities
- Handle incoming phone calls from members with professionalism and attentiveness.
- Offer phone-based assistance ensuring first call resolution is a key focus.
- Manage and respond promptly to customer inquiries as they arrive.
- Forward requests appropriately to prevent repeated issues and ensure swift resolutions, especially for escalated cases.
- Maintain and enhance knowledge of the Vitality program to improve member experiences continually.
- Identify gaps or issues in current processes and contribute innovative solutions.
- Monitor, analyze, and report improvements related to operational processes.
- Communicate effectively, both verbally and in writing, to internal teams and external customers, tailoring messages to audience needs and anticipating follow-up questions.
- Report operational concerns by logging tickets to address system-related problems.
- Educate members on program details and web navigation.
- Record submitted events accurately.
- Carry out additional tasks as assigned.
Compensation
The position offers an hourly wage of $16.50.
Qualifications and Requirements
- Excellent communication skills.
- Strong organizational abilities.
- Capability to handle multiple tasks simultaneously.
- Customer-centric attitude and responsive nature.
- Minimum education: High School Diploma.
Preferred Credentials
- Bachelor’s degree is advantageous.
- Experience of 1 to 2 years in customer service roles.
- Background in health or wellness sectors is a plus.
Employee Benefits
- Medical, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Company-paid life insurance, including basic, voluntary, and AD&D coverage.
- Short-term and long-term disability insurance covered by the company.
- Paid time off encompassing vacation, sick leave, and public holidays.
- Fully paid family leave for maternity and paternity.
- Access to wellness resources to support employee health.