Inbound Voice Analyst - Customer Care and Sales

About the Role

This position involves functioning as a Customer Care Executive within an Inbound US Voice Process, focusing primarily on sales and upselling. The selected candidate will act as the initial point of contact for customers calling with inquiries, aiming to deliver exceptional service while promoting products and services to enhance revenue.

Key Responsibilities

• Respond to incoming customer calls professionally and courteously.
• Engage actively with customers to fully understand their requirements and concerns by asking detailed questions.
• Offer precise and timely details about products, pricing, and ongoing promotions, with a strong emphasis on upselling opportunities.
• Address customer objections with empathy and professionalism to facilitate closing sales.
• Accurately record all customer interactions, including inquiries, issues, and sales data, within the company's CRM platform.
• Consistently achieve or surpass individual and team sales goals by leveraging every opportunity to upsell.
• Maintain comprehensive knowledge of company offerings and stay updated on industry developments and best practices.

Essential Qualifications and Experience

• Fluent verbal and written English communication skills.
• Prior experience in customer service and sales, ideally within a call center environment.
• Ability to multitask, prioritize duties effectively, and manage time efficiently.
• Strong analytical and problem-solving capabilities, with quick thinking skills.
• Comfortable adapting to a dynamic, fast-paced workplace.
• Willingness and flexibility to work rotational shifts, which include evenings, weekends, and holidays.
• Basic computer proficiency and familiarity with CRM software.
• Bachelor’s degree in any discipline preferred.

Eligibility

Applicants must have completed graduation in any field.