Customer Care Specialist

Role Overview

We seek a Customer Care Specialist dedicated to delivering outstanding customer service by efficiently handling and routing inquiries through verbal communication.

Primary Responsibilities

• Handle incoming phone calls from members with professionalism and attentiveness.
• Offer phone-based assistance ensuring first call resolution is a key focus.
• Manage and respond promptly to customer inquiries as they arrive.
• Forward requests appropriately to prevent repeated issues and ensure swift resolutions, especially for escalated cases.
• Maintain and enhance knowledge of the Vitality program to improve member experiences continually.
• Identify gaps or issues in current processes and contribute innovative solutions.
• Monitor, analyze, and report improvements related to operational processes.
• Communicate effectively, both verbally and in writing, to internal teams and external customers, tailoring messages to audience needs and anticipating follow-up questions.
• Report operational concerns by logging tickets to address system-related problems.
• Educate members on program details and web navigation.
• Record submitted events accurately.
• Carry out additional tasks as assigned.

Compensation

The position offers an hourly wage of $16.50.

Qualifications and Requirements

• Excellent communication skills.
• Strong organizational abilities.
• Capability to handle multiple tasks simultaneously.
• Customer-centric attitude and responsive nature.
• Minimum education: High School Diploma.

Preferred Credentials

• Bachelor’s degree is advantageous.
• Experience of 1 to 2 years in customer service roles.
• Background in health or wellness sectors is a plus.

Employee Benefits

• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Company-paid life insurance, including basic, voluntary, and AD&D coverage.
• Short-term and long-term disability insurance covered by the company.
• Paid time off encompassing vacation, sick leave, and public holidays.
• Fully paid family leave for maternity and paternity.
• Access to wellness resources to support employee health.