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Role Overview

We seek a Customer Care Specialist dedicated to delivering outstanding customer service by efficiently handling and routing inquiries through verbal communication.

Primary Responsibilities

Handle incoming phone calls from members with professionalism and attentiveness.
Offer phone-based assistance ensuring first call resolution is a key focus.
Manage and respond promptly to customer inquiries as they arrive.
Forward requests appropriately to prevent repeated issues and ensure swift resolutions, especially for escalated cases.
Maintain and enhance knowledge of the Vitality program to improve member experiences continually.
Identify gaps or issues in current processes and contribute innovative solutions.
Monitor, analyze, and report improvements related to operational processes.
Communicate effectively, both verbally and in writing, to internal teams and external customers, tailoring messages to audience needs and anticipating follow-up questions.
Report operational concerns by logging tickets to address system-related problems.
Educate members on program details and web navigation.
Record submitted events accurately.
Carry out additional tasks as assigned.

Compensation

The position offers an hourly wage of $16.50.

Qualifications and Requirements

Excellent communication skills.
Strong organizational abilities.
Capability to handle multiple tasks simultaneously.
Customer-centric attitude and responsive nature.
Minimum education: High School Diploma.

Preferred Credentials

Bachelor’s degree is advantageous.
Experience of 1 to 2 years in customer service roles.
Background in health or wellness sectors is a plus.

Employee Benefits

Medical, dental, and vision insurance plans.
401(k) retirement plan with company match.
Company-paid life insurance, including basic, voluntary, and AD&D coverage.
Short-term and long-term disability insurance covered by the company.
Paid time off encompassing vacation, sick leave, and public holidays.
Fully paid family leave for maternity and paternity.
Access to wellness resources to support employee health.

Customer Care Specialist

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