வி
- அனுபவம்
- 1–2 ஆண்டுகள்
- சம்பளம்
- அமெரிக்க டாலர் 16 – ஒரு மணி நேரத்திற்கு அமெரிக்க டாலர் 16
- காலியிடங்கள்
- 1
- பதிவுசெய்யப்பட்டது
- 4 நாட்களுக்கு முன்
- வேலை முறை
- அலுவலகத்தில்
- கல்வி
- உயர்நிலைப் பள்ளி டிப்ளமோ
- சுயவிவரம்
- விண்ணப்பிக்க வேண்டும்
நீங்கள் பணிபுரியும் இடம்
பணி விளக்கம்
Role Overview
We seek a Customer Care Specialist dedicated to delivering outstanding customer service by efficiently handling and routing inquiries through verbal communication.
Primary Responsibilities
- Handle incoming phone calls from members with professionalism and attentiveness.
- Offer phone-based assistance ensuring first call resolution is a key focus.
- Manage and respond promptly to customer inquiries as they arrive.
- Forward requests appropriately to prevent repeated issues and ensure swift resolutions, especially for escalated cases.
- Maintain and enhance knowledge of the Vitality program to improve member experiences continually.
- Identify gaps or issues in current processes and contribute innovative solutions.
- Monitor, analyze, and report improvements related to operational processes.
- Communicate effectively, both verbally and in writing, to internal teams and external customers, tailoring messages to audience needs and anticipating follow-up questions.
- Report operational concerns by logging tickets to address system-related problems.
- Educate members on program details and web navigation.
- Record submitted events accurately.
- Carry out additional tasks as assigned.
Compensation
The position offers an hourly wage of $16.50.
Qualifications and Requirements
- Excellent communication skills.
- Strong organizational abilities.
- Capability to handle multiple tasks simultaneously.
- Customer-centric attitude and responsive nature.
- Minimum education: High School Diploma.
Preferred Credentials
- Bachelor’s degree is advantageous.
- Experience of 1 to 2 years in customer service roles.
- Background in health or wellness sectors is a plus.
Employee Benefits
- Medical, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Company-paid life insurance, including basic, voluntary, and AD&D coverage.
- Short-term and long-term disability insurance covered by the company.
- Paid time off encompassing vacation, sick leave, and public holidays.
- Fully paid family leave for maternity and paternity.
- Access to wellness resources to support employee health.