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Team Leader - BPO
Mumbai, Maharashtra, India · Tempo total
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- Experiência
- Qualquer
- Salário
- INR 300.000 – INR 360.000 / ano
- Vagas
- 1
- Publicado
- há 2 semanas
- Modo de trabalho
- No escritório
- Elegibilidade
- Candidates with at least 6 months of Team Leader experience can apply.
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Role overview
GO Wind International LLP is hiring a Team Leader for a BPO setup in Mumbai. This role is focused on guiding a customer support team, tracking output, supporting performance improvements, and stepping in on escalated customer issues.
Key responsibilities
- Supervise and coordinate a team of Customer Support Executives.
- Track daily productivity levels and overall team performance.
- Run team huddles and coaching discussions to keep the team aligned and improving.
- Take ownership of customer escalations and work toward practical resolutions.
Experience requirement
Candidates must have at least 6 months of experience in a Team Leader role.
Perks and benefits
An annual bonus is offered as part of the benefits package.