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Team Leader - BPO
Mumbai, Maharashtra, India · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- INR 300,000 – INR 360,000 / year
- Ouvertures
- 1
- Publié
- il y a 2 semaines
- Mode de travail
- Au bureau
- Admissibilité
- Candidates with at least 6 months of Team Leader experience can apply.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Role overview
GO Wind International LLP is hiring a Team Leader for a BPO setup in Mumbai. This role is focused on guiding a customer support team, tracking output, supporting performance improvements, and stepping in on escalated customer issues.
Key responsibilities
- Supervise and coordinate a team of Customer Support Executives.
- Track daily productivity levels and overall team performance.
- Run team huddles and coaching discussions to keep the team aligned and improving.
- Take ownership of customer escalations and work toward practical resolutions.
Experience requirement
Candidates must have at least 6 months of experience in a Team Leader role.
Perks and benefits
An annual bonus is offered as part of the benefits package.