Wallet Operations Deputy

About the Company

Binance operates a major global blockchain ecosystem and runs the world’s largest cryptocurrency exchange by trading volume and registered users. More than 300 million people across 100+ countries rely on its products and services, which are known for strong security, transparent user-fund handling, fast trading performance, deep liquidity, and a broad suite of digital-asset offerings. The business spans trading, finance, education, research, payments, institutional services, Web3 products, and more, all aimed at expanding access to financial services through blockchain and digital assets.

Role Overview

This position is a crypto wallet product ownership and operations role focused on deposit, withdrawal, and safekeeping services for centralized exchange wallets. The role supports stable wallet operations, incident response, process improvement, and cross-functional coordination in a fast-moving crypto environment.

Key Responsibilities

• Act as the product owner for crypto wallet operations and provide a market-leading deposit, withdrawal, and safekeeping experience for centralized exchange users.
• Manage the day-to-day running of exchange wallets, including deposits and withdrawals.
• Track blockchain activity to ensure transactions are processed promptly and to troubleshoot delays or failed transfers.
• Keep wallet services available and operational with minimal downtime.
• Plan and execute network upgrades, token-related events, and testing activities without disruption.
• Watch internal alerts, work with internal teams and outside parties during incidents, and put protective controls in place.
• Regularly assess existing controls and risk measures to reduce the chance of future harm to the business or users.
• Improve internal workflows by streamlining or automating steps to increase efficiency and improve the user experience.
• Study competitor offerings and industry movements to spot product and process improvement opportunities.
• Partner with Customer Support to resolve wallet-related user issues.
• Coordinate strategy with stakeholders across departments to address customer pain points and strengthen the product experience.
• Communicate with regulators, auditors, and other external stakeholders as needed.
• Support business growth by helping drive centralized exchange growth strategy and by shaping or integrating new products to expand market share.

Requirements

• At least 5 years of experience in crypto wallet operations, blockchain infrastructure, or a closely related function.
• At least 8 years of experience in product or operations management.
• Working knowledge of blockchain ecosystems such as EVM, Polkadot, and Cosmos.
• Exposure to on-chain analytics tools, DeFi protocols, and emerging projects.
• Understanding of wallet infrastructure, including nodes, signing services, and custody models such as hardware wallets, MPC, HSM, KSM, and embedded custody.
• Strong problem-solving ability and clear communication skills.
• Comfort making decisions under pressure with careful impact assessment.
• Ability to perform well in a high-speed, 24/7 crypto environment, with a proactive and self-driven mindset.
• Experience in traditional finance issuer services and custody is an added advantage.

Why Join Binance

• Help shape the future within a leading blockchain ecosystem.
• Work with top talent in a global, user-focused organization with a flat structure.
• Take on unique, fast-paced projects with a high degree of ownership in an innovative setting.
• Enjoy a performance-oriented environment with room for growth and ongoing learning.
• Receive a competitive salary and company benefits.
• Work-from-home support may be available depending on the business team’s operating needs.

Equal Opportunity and Application Notice

Binance is an equal opportunity employer and values a diverse workforce as a key part of its success. By applying, you confirm that you have read and agreed to the Candidate Privacy Notice. The company may use AI tools during parts of the hiring process, such as reviewing applications, screening resumes, analyzing responses, or checking for inconsistencies or verification signals in application materials. These tools support recruitment but do not replace human judgment, and final hiring decisions are made by people. For more information about data processing, applicants can contact the company.