Strategic Key Account Manager

About Roche

At Roche, individuals are valued for their unique qualities in a culture that supports authenticity, open exchange, and meaningful connections. We foster an environment where everyone is accepted, respected, and empowered to succeed personally and professionally. Our mission is to prevent, stop, and cure diseases while making healthcare accessible worldwide, today and for future generations.

Role Overview

Join Roche Diagnostics New Zealand as a Strategic Key Account Manager based in Auckland, where you will help shape the future of healthcare by spearheading impactful partnerships that elevate patient care across New Zealand. This role blends sales acumen with data analytics to achieve superior commercial outcomes through insightful market analysis and strong customer relationships.

Key Responsibilities

• Manage and nurture key account relationships including contract oversight, business reviews, and overcoming commercial challenges.
• Analyze customer organizations comprehensively to discover opportunities and integrate valuable insights into the broader strategic objectives of RDNZ.
• Collaborate effectively with internal teams such as Finance, Marketing, and Customer Success to deliver exceptional client value.
• Maintain Roche’s standards for documentation, compliance, health, safety, and operational excellence.

Candidate Profile

You are proactive, ambitious, and eager to grow your career within a dynamic global organization. You excel at relationship-building in complex environments with a mindset geared towards growth and continuous improvement.

• Minimum of 5 years experience in sales or account management.
• Tertiary qualification in Science, Business, or a combination thereof is preferred.
• Knowledge of the New Zealand laboratory landscape and Roche diagnostic offerings is advantageous.
• Competent in CRM and data tools such as Salesforce (Rexis), Google Suite, and Microsoft Office products.
• Excellent communication, strategic thinking, and team influence skills without formal authority.
• Willingness to travel within New Zealand and occasionally internationally.
• A valid driver’s license is mandatory.
• Only candidates authorized to live and work in New Zealand will be considered.

Workplace and Cultural Values

Roche promotes a high-performance culture supported by inspiring leadership where employees are empowered to take ownership and deliver meaningful impact. We prioritize well-being, inclusivity, and safety, aiming for excellence and innovative results that benefit millions of patients worldwide. Our teams are part of a global effort delivering treatments and diagnostics across diverse medical fields.

Additional Notes

We do not accept unsolicited recruitment agency submissions. Roche maintains an internal Talent Acquisition team managing hiring processes. Applicants with diverse backgrounds and unique needs are encouraged to apply.