Store Support Manager - Coles Supermarkets - Rockhampton North

Role overview

As a leader in a Coles store, you’ll help shape everyday experiences for customers, teammates and the wider community. Your work will contribute to the company’s broader purpose of helping Australians eat and live better every day.

About the role

In this position, you’ll work alongside the Store Manager and report directly to them. You’ll play a key role in overseeing both operational and people-related areas of the store. The focus is on maintaining a store that feels well-presented, friendly and engaging for customers, team members and the local community. It’s a strong next step for someone ready to grow retail leadership capability.

What you’ll be responsible for

• Support the Store Manager across daily store operations and people management.
• Help lead, coach and grow a large team of more than 100 people.
• Work effectively in a fast-moving, intricate retail environment.
• Contribute to achieving or surpassing key commercial performance goals.
• Ensure standards for merchandising, safety, compliance and auditing are consistently upheld.
• Keep the customer experience simple, clear and engaging for a diverse customer base.
• Promote a one-team culture that puts health, safety and wellbeing first.

Candidate profile

You should bring solid retail leadership experience and the ability to operate confidently in a high-pressure, complex setting. A strong customer focus, a collaborative mindset and a commitment to building an inclusive, safe team culture are important for success in this role.

What’s offered

• Eligible team members receive a 5% discount year-round on supermarket and liquor purchases in-store and online, plus occasional double-discount periods of 10%.
• Access to exclusive team-member hot deals that provide additional savings.
• Recognition through the digital platform mythanks, with points that can be exchanged for gifts and electronic gift cards from a wide range of retailers.
• Learning and development support, including exposure, training and career development programs across the business.
• Access to novated leasing for eligible team members.
• Opportunity to participate in the annual team member share plan through pre-tax salary sacrifice, for those eligible.
• Paid parental leave for permanent team members.

Recruitment and inclusion

The hiring process is designed to support a diverse and inclusive workforce. Applications are encouraged from people of all ages, cultural backgrounds, Aboriginal and Torres Strait Islander peoples, people with disability, and people of all sexual orientations and gender identities.

Reasonable adjustments can be made during recruitment for candidates with disability. Further details and contact information are available through the company’s careers materials, including the recruitment process section or the inclusion recruitment contact email.

Additional information

Job ID: 178530

Employment type: Full time

Location: North Rockhampton, Queensland, Australia