Site Manager - Hobart Contact Centre

About Qantas

Established in 1920 in Queensland's outback, Qantas has evolved to become Australia's largest airline operating regional, domestic, and international services under Qantas and Jetstar brands. The company encompasses several subsidiaries supporting the Group’s operations.

Position Overview

As the Site Manager of the Hobart Contact Centre, you will be the senior-most leader accountable for the site's safe, compliant, and efficient functioning. This role demands ownership over safety standards, operational performance, workforce management, commercial outcomes, and delivering exceptional customer service.

Key Responsibilities

• Oversee critical site operations ensuring safety, customer satisfaction, operational excellence, and financial success.
• Establish strategic collaborations with regulators, airport authorities, unions, and senior executives to influence outcomes at high organizational levels.
• Lead large, diverse teams fostering a culture of inclusivity and continuous improvement.
• Manage workforce optimization, financial planning including budgets, forecasting, and cost control.
• Drive initiatives supporting strategic priorities with a customer-centric and people-first approach.
• Lead operational change, enhance processes, and manage effective responses to disruptions and emergencies.

Candidate Requirements

• 10 to 15 years' experience in senior operational leadership within complex, customer-oriented settings.
• Proven capabilities in managing large-scale operations delivering excellence in safety, service, and operational targets.
• Experience in leading diverse workforces, promoting engagement, capability building, and exemplary performance.
• Expertise in industrial and employment relations including collective bargaining, union engagement, workforce consultations, and handling disciplinary and performance management processes.
• Commercially savvy with demonstrated success in managing profit and loss, budgeting, and financial forecasts.
• Excellent stakeholder management with the ability to influence diverse external and internal parties.

Benefits and Culture

• Be part of an innovative team encouraged to be creative and passionate.
• Personal and professional growth opportunities with comprehensive training and career development.
• Access to the Qantas employee benefits program featuring heavily discounted domestic and international travel for employees and their families, exclusive holiday deals, and accommodation discounts.
• Flexible leave arrangements including 18 weeks of paid parental leave with superannuation contributions and options for purchased leave.
• Access to numerous discounts across shopping, food, insurance, health, and entertainment, along with salary packaging options.
• Support for wellbeing through mental health resources, wellness apps, and personalized nutrition plans.

Diversity and Inclusion

Qantas is committed to creating an inclusive workplace valuing diversity. Applications from Aboriginal and Torres Strait Islander peoples and individuals from all backgrounds are encouraged. Reasonable access and support requirements can be provided upon request, with confidentiality ensured according to privacy laws.

Additional Information

This permanent position is based in Hobart, Tasmania, and applicants must have unrestricted rights to work in Australia or New Zealand. Applications close Wednesday 12th August.