Director of Operations

About Uncommon Elite

Uncommon Elite is a rapidly expanding organization serving the equipment, service, and commercial operations sectors. The company supports contractors, field service professionals, and operational teams by integrating sales, service, logistics, and customer support. The focus is on scalable expansion, operational discipline, and cultivating high-performing teams at the local level. Leadership seeks an experienced operator to enhance accountability, boost branch-level execution, and raise overall operational performance across the enterprise.

Role Overview

The Director of Operations will oversee daily operational performance across multiple functions, including service, logistics, customer operations, sales support, and field execution. This hands-on leadership position prioritizes improving operational efficiency, enhancing customer experience, fostering strong teams, and enforcing accountability across the organization. The ideal candidate exhibits a blend of strategic acumen and willingness to engage at the frontline level as needed. This role is tailored for a leader who thrives on creating structure, elevating performance, and owning operational outcomes within a fast-paced growth environment.

Key Responsibilities

• Manage day-to-day operations across service, support, logistics, and customer-interface units.
• Ensure consistent operational execution, accountability, and performance across teams and multiple locations.
• Track and analyze KPIs related to productivity, service delivery, customer satisfaction, utilization, and profitability.
• Identify operational obstacles and implement scalable solutions to enhance workflow.
• Improve cross-department communication and coordination to align with growth targets.
• Support budgeting, forecasting, and management of operational expenses.
• Regularly review operational and financial data to spot trends and uncover growth opportunities.
• Drive profitability improvements through operational excellence and discipline.
• Assist senior leadership with reporting, forecasting, and performance planning efforts.
• Recruit, onboard, develop, and retain top-performing employees.
• Set clear performance expectations and ensure accountability at all organizational levels.
• Mentor frontline leaders and managers to strengthen execution and communication skills.
• Promote a culture of ownership, urgency, professionalism, and outstanding customer service.
• Maintain consistent, high-quality customer experience across all contact points.
• Oversee issue resolution and escalation processes as necessary.
• Continuously improve operational responsiveness, communication, and execution excellence.
• Ensure high standards of operations across facilities, equipment, and field activities.

Qualifications

• Minimum of 5 years’ leadership experience in operations within construction, equipment, industrial services, home services, logistics, or similar sectors.
• Proven track record managing operational performance and leading teams.
• Strong aptitude for enforcing accountability and thriving in dynamic, fast-moving settings.
• Comfortable analyzing KPIs, operational reports, and financial metrics.
• Excellent communication and leadership capabilities.
• Ability to combine strategic planning with hands-on operational involvement.
• Experience managing growth, organizational change, or operational transformation is strongly preferred.

Compensation and Benefits

Salary range: $115,000 to $135,000 base, supplemented by performance-based bonuses. The role offers significant leadership progression opportunities within a rapidly growing firm and a high-autonomy position with considerable operational responsibility.

Equal Opportunity Commitment

Our company values diversity and inclusivity throughout our recruitment processes.