Senior People Manager - Qantas Loyalty & Customer

About Qantas

Originating in 1920 from the Queensland outback, Qantas has evolved into Australia's premier airline, servicing regional, domestic, and international routes. Alongside the main brands Qantas and Jetstar, the Group operates several subsidiary businesses supporting these core operations.

Role Overview

This 24-month fixed-term position, based at the Mascot Head Office in Sydney, offers a chance to be a strategic HR partner within the Qantas Loyalty & Customer segment. The Senior People Manager will act as a key advisor to senior leadership, crafting workforce strategies and fostering organizational culture within a highly dynamic and commercially driven environment.

Key Responsibilities

• Collaborate directly with executive management to influence people decisions and business performance across a major customer-focused division.
• Develop and implement workforce and people strategies aligned with business priorities.
• Lead organizational design, transformation, and change management initiatives.
• Guide talent management, succession planning, and leadership development to strengthen leadership capabilities.
• Utilize data analytics and insights to identify challenges and develop practicable human capital solutions.
• Promote a high-performance culture, enhancing employee engagement and inclusion.
• Work across the People Group to create scalable, commercially sound HR solutions.

Candidate Profile

• Extensive experience partnering with senior leaders in large, complex organizations.
• Proven track record in formulating and executing strategic human resource plans.
• Skilled in organizational design, workforce planning, and leading change initiatives.
• Strong capabilities in stakeholder engagement and influencing at senior levels.
• Solid business understanding combined with the ability to use workforce data to support decisions.
• Experience in coaching and enhancing leadership effectiveness.
• A growth-oriented mindset with enthusiasm for contemporary HR practices.
• Relevant tertiary qualifications in Human Resources, Business, Psychology, or allied fields.

Why Choose Qantas?

At Qantas, creativity and passion fuel our collective success. We provide numerous opportunities for personal and professional growth with comprehensive on-the-job training and coaching. Our employee benefits extend well beyond work, including heavily discounted travel for employees and their families, flexible leave options such as extended paid parental leave plus superannuation benefits, access to extensive rewards including discounts on a range of products and services, and robust wellbeing programs supporting mental and physical health.

Diversity and Inclusion

Qantas is dedicated to fostering an inclusive workplace that celebrates diversity. We welcome applicants who require support or accommodations during the hiring process to notify us accordingly.

Application Deadline

Applications close on Monday, 3rd August 2026.