Senior Manager / Manager (Systems), Government Partnerships and Engagement

About the Role

The Government Partnerships & Engagement Group (GPEG) aims to cultivate an integrated government approach that enhances partnerships and engagement with citizens, empowering proactive contributions for Singapore's advancement. GPEG coordinates whole-of-Government (WOG) initiatives to promote effective public engagement and partnerships that reinforce policy robustness, public trust, and civic participation.

GPEG is composed of two principal teams:

• The Planning and Development team leads WOG public sector public engagement strategies, bolstering organizational capacity and capability among public officers.
• The Singapore Government Partnerships Office acts as a central gateway for parties wishing to collaborate with the Government, facilitating partner-government interactions and creating supporting resources.

Key Responsibilities

• Lead the digital transformation efforts for public engagement across WOG, leveraging technology to enhance agency stakeholder engagement and partnership management.
• Define and guide the strategic business direction and priorities for public engagement tools and systems, including reviewing and approving requirements for submissions to IT Development (ITD) teams and external vendors.
• Manage engagements with key agencies, address escalations, and ensure incorporation of agency feedback into business decisions.
• Prioritize issues during regular coordination meetings with ITD and vendors, maintaining agreed-upon service levels.
• Determine the scope of user acceptance testing (UAT) and deliver final business approvals prior to deploying changes to live systems.

Candidate Profile

• Minimum of three years' experience in digital transformation, product/system management, change management, or related disciplines, ideally within the public sector context.
• Proven track record managing technology products or enterprise systems involving coordination with IT teams, vendors, and across agencies at a WOG level.
• Experience in business process documentation, systems transition or decommissioning projects, and change management is advantageous.

Core Competencies

• Strong strategic thinking with the ability to translate organizational needs into concise requirements and priorities.
• Excellent stakeholder and communication skills, capable of engaging effectively with diverse hierarchical levels and functional groups.
• Sound judgment for decision-making, adept at balancing multiple priorities and handling escalation situations.
• Competent project management abilities to oversee various workstreams and drive initiatives toward successful completion.
• Ability to work autonomously and collaboratively, including leading and motivating teams.
• Familiarity with agile or iterative product development methodologies is beneficial.