Partner Success Consultant - Commerce

About the Role

Hopper Technology Solutions (HTS) is building the next generation of B2B travel commerce. The platform helps global banks, airlines, and loyalty partners launch high-quality travel experiences powered by Hopper’s supply network, product capabilities, and AI-led personalization. As a Partner Success Consultant, you will work closely with senior leaders across a global partner portfolio to unlock growth through strategic advisory work and platform optimization. This position blends strategy, product thinking, analytics, and operational execution to help partners get the most out of the HTS Commerce platform.

What You’ll Do

• Create and run growth plans that improve revenue, conversion, and engagement across travel offerings, with a focus on loyalty, pricing, merchandising, and marketing practices.
• Facilitate business reviews with senior and C-suite stakeholders, turning partner objectives into clear action plans and measurable targets.
• Act as the main strategic contact for assigned partners, developing trusted relationships with leadership teams and keeping priorities aligned.
• Use platform data to uncover performance issues and growth opportunities, then shape initiatives that improve results.
• Convert partner business needs into scalable product ideas by working with product and engineering teams to influence prioritization and roadmap direction.
• Provide executive-ready analysis and recommendations to support partner decisions.
• Work directly with partner teams on site when needed to align strategy, execution, and outcomes.
• Guide new partners through onboarding on the HTS Commerce platform so they can ramp quickly and start seeing value sooner.
• Track partner health indicators, surface risks early, and help resolve issues before they affect performance.
• Document repeatable practices, playbooks, and frameworks that can be used across the wider partner network.

What We’re Looking For

• Background in consulting, strategic partnerships, or partner success, preferably in technology, travel, or e-commerce.
• Demonstrated ability to work with and influence senior executives and C-level leaders to deliver measurable outcomes.
• Strong analytical capability, with the ability to turn complex data into practical strategy and clear recommendations.
• Excellent verbal and written communication skills, plus strong executive presence for high-stakes conversations.
• A strategic approach combined with strong execution discipline and comfort in fast-changing environments.
• Experience in travel, e-commerce, or SaaS is considered a strong advantage.

Perks and Benefits

• Competitive pay plus the potential upside of pre-IPO equity in a well-funded company with ambitious growth plans.
• Unlimited paid time off.
• Travel stipend through Carrot Cash.
• On-demand access to coworking spaces through FlexDesk, along with a work-from-home stipend.
• Very generous parental leave, well above typical industry levels.
• An entrepreneurial environment that values experimentation, ambition, and smart risk-taking.
• Direct and open communication with management and company leadership.
• Small, agile teams with the opportunity to make a large impact.
• 100% employer-paid medical, dental, and vision coverage for employees.
• Disability and life insurance coverage.
• Health Reimbursement Account (HRA).
• DCA/FSA options and access to a 401(k) plan.

About Hopper

Hopper’s mission is to become the world’s leading travel platform by powering its mobile app, website, and B2B division, HTS (Hopper Technology Solutions). The company uses large-scale data and machine learning to combine travel booking with fintech products that improve transparency, flexibility, and savings for travelers. Its solutions address challenges such as price changes and trip disruptions so customers can travel with more confidence and lower risk.

The Hopper platform serves hundreds of millions of travelers worldwide and continues to expand its market presence. The mobile app has been downloaded more than 120 million times and is especially popular with younger users, with 70% of customers coming from Gen Z and millennials.

Over time, Hopper has evolved beyond a consumer travel app into a travel fintech provider, commerce platform, and global travel agency that supports major brands. Through HTS, its B2B business, Hopper strengthens partners’ direct channels by embedding fintech products or powering end-to-end travel portals. Partners include Capital One, Nubank, Air Canada, and others.

Company Highlights

• Billions of dollars in travel and travel fintech are sold each year through Hopper and HTS channels.
• Products such as Cancel for Any Reason and Flight Disruption Assistance achieve strong customer satisfaction because the terms are simple and resolutions are instant and hassle-free.
• Nearly 30% of app customers buy at least one fintech product during booking, and those who do are 1.6 times more likely to purchase again than customers who book only travel.
• HTS now accounts for more than 75% of the business.
• HTS enables travel providers such as airlines, hotels, banks, and travel agencies to distribute Hopper’s fintech and travel inventory through their own channels; early and current partners include Capital One, Air Canada, Uber, CommBank, Nubank, Flair Airlines, and others.

Compensation

The stated compensation range for this role is $250K to $300K.