Guest Service Agent at Mercure Perth on Hay

About Mercure Perth on Hay

Mercure Perth on Hay is a fully serviced hotel with 127 rooms, located near Swan River in Perth’s central business district. Recently refurbished, the property offers several conference facilities and an expansive indoor/outdoor food and beverage area, positioning itself as a place dedicated to exceeding guest expectations.

Role Overview

We are looking for enthusiastic and committed individuals to join as Casual Guest Service Agents. Your focus will be providing exceptional service to ensure guests feel warmly welcomed and comfortable throughout their stay.

Key Responsibilities

• Deliver outstanding service throughout the guest journey, from arrival to departure and all interactions in between.
• Serve as the initial point of contact for guests and visitors.
• Perform a variety of front office tasks such as promoting hotel facilities, handling reservations, and managing guest accounts.
• Consistently offer friendly, knowledgeable, and passionate service to both external and internal guests.
• Respond to telephone inquiries professionally following brand standards.
• Reconcile cash register balances at the end of shifts.
• Inform non-Accor Live Limitless (ALL) members about loyalty program benefits and assist with sign-ups.

Required Qualifications and Skills

• Prior experience in customer service, preferably in the hospitality industry.
• Proficiency with computer systems, including Microsoft Office; experience with Opera is advantageous.
• Ability to multi-task, work efficiently under pressure, and resolve issues promptly.
• Strong communication capabilities with an emphasis on personal presentation.
• Innate talent for delivering authentic and surprising guest service that distinguishes you.
• Demonstrated commitment to creating positive guest experiences and ensuring customer satisfaction.
• Flexibility to work on a rotating schedule covering mornings, evenings, and weekends over seven days.

Additional Information

• Opportunity to tailor your work, learning, and benefits experience at Accor.
• Chance to make meaningful contributions to hotel operations and take pride in your impact.
• Collaborate with passionate hospitality professionals.
• Receive mentorship from seasoned Accor Hospitality experts dedicated to your success.