Hotel All-Rounder - Mercure Sydney Macquarie Park

About the Company

Accor stands as the globe's largest and fastest-expanding hotel chain, boasting over 5,000 properties across more than 90 nations. With a workforce exceeding 260,000 hospitality professionals, Accor prioritizes people at the core of its service, driving passion and excellence beyond boundaries.

Mercure Sydney Macquarie Park is conveniently situated just 20 minutes from Sydney's Central Business District, accessible by car or the Metro system. It neighbors major commercial hubs, Macquarie University Hospital, Macquarie University, and Macquarie Shopping Centre. This 120-room hotel blends contemporary comfort with a tranquil atmosphere suitable for all types of travelers.

Role Overview

We are looking for a motivated and friendly Hotel All-Rounder to collaboratively contribute across our Front Office and Food & Beverage departments. Your role will center on delivering outstanding guest experiences, ensuring all visitors feel greeted, valued, and comfortable throughout their stay.

Key Responsibilities

• Consistently provide exceptional service from guest arrival to departure and during all interactions.
• Act as the primary contact point for guests and visitors frequently.
• Rotate between shifts in Food & Beverage and Front Desk operations.
• Perform various hotel duties including promoting hotel amenities, preparing café refreshments, delivering food orders, and managing guest billing accounts.
• Offer knowledgeable, enthusiastic, and courteous service to both external guests and internal team members at all times.
• Encourage non-members to join the Accor Live Limitless loyalty program by explaining its advantages and assisting with registration.

Candidate Profile

• Prior customer service experience, ideally within a hotel or similar hospitality environment.
• Proficiency with computer applications such as Microsoft Office; familiarity with Opera software is preferred.
• Ability to perform well under stress, multitask effectively, and rapidly handle unexpected situations.
• Excellent communication skills complemented by neat personal grooming.
• A natural talent for delivering authentic guest service that leaves a memorable impression.
• A deep commitment to fostering guest satisfaction and creating pleasant stay experiences.
• Possession of a valid RSA certification or willingness to obtain it before starting.
• Flexibility to work varied shifts across a seven-day roster including mornings and evenings.

Additional Information

• Enjoy the freedom to work and learn your way with benefits tailored through Accor's programs.
• Experience the satisfaction of contributing meaningfully to hotel operations and its success.
• Collaborate with passionate hospitality professionals driven by excellence.
• Gain guidance and mentorship from seasoned Accor experts dedicated to your growth and achievement.