Customer Service Executive

About Meals on Me

Meals on Me is a UAE-based company specializing in healthy, nutrient-rich meals that are free from GMOs, additives, and preservatives. Recognized by BBC Good Food as the Best Diet-Friendly Brand in the country, it has provided over 2 million meals to customers of more than 70 nationalities across the UAE. The company's mission is to make nutritious eating simple, convenient, and available for busy individuals and families.

Role Overview

The Customer Service Executive position is a full-time, on-location role in Dubai. The primary responsibility is to respond to customer inquiries through multiple communication channels including phone, email, chat, and social media. This includes providing accurate information on orders, meal subscriptions, deliveries, and meal plans. The role also involves managing complaints and escalations by resolving problems and following up to maintain high customer satisfaction and loyalty.

Additional duties involve maintaining updated customer records, liaising with operations and delivery teams, and offering valuable feedback to enhance company processes and the overall customer experience. The position demands effective communication regarding products, promotional activities, and company policies while upholding a professional, empathetic, and solution-oriented attitude.

Key Qualifications

• Strong communication skills and the ability to connect with a varied customer base.
• Experience in customer service/support, ideally within food, hospitality, or e-commerce sectors.
• A demonstrated commitment to achieving customer satisfaction and successful issue resolution.
• Familiarity with customer service management or exposure to workflows, ticketing tools, and performance metrics is advantageous.
• Proficiency in spoken and written English; knowledge of additional UAE languages is a benefit.
• Capability to manage multiple tasks, prioritize effectively, and perform well in a fast-paced environment.
• Comfortable using digital platforms including CRM systems, order management software, and standard office applications.
• Experience within the UAE market and understanding of local customer expectations is a plus.