Global Banking & Markets - Transaction Banking Operations - Analyst - Bengaluru

Role Overview

In Platform Solutions, the team builds customer-focused financial products by combining the agility of a technology company with the scale and controls of a large bank. The business includes four core areas supported by engineering, operations, and risk management: Transaction Banking, Enterprise Partnerships, Merchant Point-of-Sale Lending, and ETF Accelerator.

The Transaction Banking Operations group sits within Transaction Banking in the Platform Solutions segment and supports the full client journey, from pre-sales through onboarding, implementation, testing, go-live, and early-stage support. The team also provides ongoing service after launch across payments and transaction flows on global payment rails, while helping design and improve operational processes, procedures, and controls for new treasury products, services, and partnerships.

This role is part of the Rolling Review function within Client Onboarding. The team supports Know Your Customer activities across multiple business areas and products, working with Compliance, Sales, Servicing, and Quality Assurance to complete recurring KYC reviews with strong focus on efficiency, control, and client service.

Key Responsibilities

• Carry out AML checks to ensure work is aligned with compliance policies, internal procedures, and regulatory requirements.
• Handle questions from clients, business teams, and other internal stakeholders quickly and accurately.
• Identify operational risks and issues and escalate them appropriately.
• Support the improvement of processes that can create greater efficiency across global client onboarding.
• Take part in regular discussions with management, compliance, and quality assurance teams to strengthen working relationships.
• Contribute to onboarding-related projects as needed.
• Provide additional support to the Client Onboarding team whenever required.
• Make sure all documentation needed under the firm’s Customer Identification Program is collected, checked, and approved within required timelines in line with AML and KYC standards.

Required Qualifications

• A bachelor’s degree is mandatory.
• Strong analytical thinking, sound problem-solving ability, and a control-oriented mindset with close attention to detail.
• Ability to learn quickly and absorb large amounts of information in a short period.
• Self-driven, proactive, and accountable team player with strong organization skills and the ability to manage competing priorities.
• Good relationship-building skills and the ability to explain complex issues to stakeholders with different levels of product knowledge.
• Comfort working under pressure, managing high volumes, and collaborating across global teams while staying positive.
• Capability to work effectively in a team setting.

Preferred Experience and Skills

• Strong ability to solve problems and facilitate discussions.
• Professional maturity and persuasive communication skills.
• Ability to work independently with minimal supervision.
• Experience handling multiple priorities, tasks, or projects at the same time.
• Adaptability to change and new challenges.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office tools, especially Excel, PowerPoint, and Word.
• Prior experience in client onboarding, account maintenance, Customer Identification Program activities, or KYC processes.

About the Company

The organization is a global investment banking, securities, and investment management firm founded in 1869 and headquartered in New York, with offices around the world. The workplace emphasizes professional growth, inclusion, training and development, firmwide networks, wellness, personal finance offerings, and mindfulness programs. Reasonable accommodations are available for candidates with special needs or disabilities during the hiring process. The employer is an equal employment and affirmative action employer.