Director of Sales

Company Overview

Rixos Gulf Hotel Doha delivers a distinctive lifestyle stay in Doha, blending upscale service, lively entertainment, and all-inclusive dining and beverage experiences. The property has 378 well-designed guest rooms, premium bedding, and an elegant atmosphere that is intended to create a memorable experience for both guests and employees.

You will join a driven, energetic team as Director of Sales and play a key role in advancing your career with the hotel.

Role Summary

This position is responsible for driving sales performance across key market segments, building and maintaining accounts, managing contracts and reporting, and coordinating closely with hotel leadership and operational teams to support revenue goals and service standards.

Key Duties

• Spot and develop potential accounts by reviewing historical figures and other data, conducting account meetings, and preparing tailored customer action plans.
• Represent the hotel and/or region at domestic and international trade fairs in line with the business plan and in coordination with regional or corporate sales teams.
• Place primary focus on the domestic market, including local travel trade and corporate business.
• Develop the international market in close alignment with the General Manager and within internal guidelines.
• Coordinate room availability during peak booking periods, while final approval remains with hotel operations management.
• Promote a balanced market mix to protect product quality and reduce long-term dependence on any single segment.
• Hold regular meetings with Rooms Division, Reservations, and Food & Beverage teams to share information and resolve operational issues.
• Keep administrative time low in order to complete at least 5 to 7 in-person sales or courtesy calls and 10 telephone sales or courtesy calls each day, while still responding promptly to account correspondence.
• Handle all incoming communication, including inquiries, requests, offers, and confirmations, within required timelines.
• Prepare weekly call reports for the supervisor and/or General Manager, and submit a monthly report covering past activity, prospecting, trends, competitor promotions, and forecasted sales, production, and conversion figures.
• Attend the monthly Sales/Rooms Division/Credit meeting.
• Work toward key account and key market targets by creating and implementing effective action plans for the assigned area of responsibility.
• Support the collection of outstanding balances and follow up regularly with the local travel trade in line with credit policy, in coordination with the Credit Manager and Rooms Division.
• Negotiate and sign contracts with local inbound operators, travel agents, and corporate clients in line with official rate policy and in coordination with the General Manager.
• Carry out rate market surveys and advise management on current market movements.
• Prepare and co-sign contracts with international tour operators and corporate accounts while respecting rate and contract policies, and discuss terms in advance with partners to finalize agreements.
• Ensure any special deals outside standard guidelines or rate policy are reviewed, coordinated, and approved by hotel management before being offered.
• Make sure team members understand emergency procedures and remain prepared for any incident.
• Lead regular technical and skills training, and help maintain ongoing department training programs with the Director, People & Culture and Manager, People Development.
• Track staff vacation and public holiday balances each month and provide a consolidated summary to the Director, People & Culture.
• Remain familiar with company documentation and the relevant Operational Standards Manual for the role.
• Serve as Duty Manager when scheduled.
• Support task force teams for new hotel openings.
• Perform other reasonable duties as required.
• Ensure electronic distribution systems are updated regularly by hotel operations.

Qualifications and Experience

A Master’s degree in Hospitality or a Diploma in Vocational Hospitality is required. The role also calls for 8 to 10 years of relevant experience.

Additional Information

This is a full-time, onsite leadership role in Doha Metropolitan Area.