Digital Senior Product Owner

Role overview

Abu Dhabi Commercial Bank (ADCB) is looking for a Digital Senior Product Owner to join its Retail Banking Group. The role sits within a business area that serves retail and micro-business customers through a broad range of banking products and services, including conventional and Shari’ah-compliant offerings. The team is focused on advancing digital innovation and improving customer service across the bank’s digital touchpoints.

What you will do

In this position, you will help shape and deliver digital products across multiple channels, with a strong focus on lending journeys such as credit cards and personal loans. You will also support product adoption, usage tracking, reporting, compliance, and ongoing service improvement while working closely with internal stakeholders and leading team activities where required.

• Spot opportunities to improve and expand digital offerings across internet, mobile, tablet, SMS, wearable, and digital TV channels, ensuring alignment with business objectives.
• Drive digital sales and acquisition initiatives, especially for lending journeys such as credit cards and personal loans.
• Plan and coordinate onboarding, customer usage, and migration activities for assigned digital products to ensure a smooth experience and quick resolution of service issues.
• Track usage metrics and revenue-related KPIs, analyze trends, and use insights to guide product improvements.
• Work with analytics, operations, and customer service teams to maintain accurate reporting, escalate issues on time, and improve product performance.
• Make sure products and services meet required regulatory and quality standards, including ISO 9001 expectations for internet and mobile banking.
• Lead and manage self and team activity in line with bank policies, procedures, and people-management practices.
• Organize team work, monitor progress, and ensure objectives and business plans are delivered as required.
• Apply approved departmental policies, systems, and procedures consistently and ensure team compliance.
• Encourage and support change initiatives, improvement programs, and projects that strengthen service and performance.
• Deliver high standards of customer service in all internal and external interactions by following ADCB service expectations.

What the bank is looking for

The ideal candidate will bring extensive experience in banking digital delivery, especially across alternate delivery channels. Strong knowledge of web and mobile technologies, along with solid project leadership and analytical capability, is important for success in this role.

• 10 or more years of experience delivering projects in alternate delivery channels within a bank.
• Bachelor’s degree in a relevant field and an MBA from a top college.
• Certification in PRINCE2, PMI, Agile, or an equivalent project management discipline.
• Practical knowledge of web channels and mobile technologies.
• Strong planning, analytical, and time-management skills.
• Good written and spoken English communication skills.

Compensation and benefits

• Indicative monthly salary range of AED 45,000 to AED 55,000.
• Eligibility to take part in a variable pay plan.
• Medical insurance, group life insurance, and personal accident cover.
• Paid leave and leave airfare.
• Preferential loan and finance rates for employees.
• Staff discounts and special offers.
• Children’s education assistance for certain job levels.
• Flexible and remote working options, subject to role needs and eligibility.
• Access to learning opportunities including instructor-led training, e-learning, on-the-job learning, and professional development programs.

Work culture

ADCB emphasizes a respectful, caring, and disciplined environment, with a strong commitment to inclusion, growth, and service excellence.