Relationship Officer - uBank (UAE Nationals)

About uBank and ADCB

Join Abu Dhabi Commercial Bank (ADCB) in Dubai as a Relationship Officer for uBank, ADCB's innovative digital banking center. uBank transforms banking experiences by providing specialized products and services in both conventional and Shari’ah compliant banking, focusing on retail and micro-business customers. ADCB values diversity and inclusivity, encouraging professional growth and celebrating unique contributions within a supportive community.

Role Responsibilities

• Manage customer interactions effectively by supporting uBank services, executing various banking transactions, and promoting suitable banking products to enhance overall customer satisfaction and drive business growth.
• Respond to customer questions and process transactions to maintain high-quality service delivery.
• Identify and develop new sales leads through cross-selling, upselling, and retention strategies to increase market presence and wallet share.
• Comply strictly with all relevant policies, procedures, and regulatory standards to preserve risk controls and operational integrity.
• Address and resolve customer issues promptly or escalate matters to appropriate teams for timely solutions.
• Keep precise records of customer interactions and transactions, and prepare reports that assist in performance monitoring.
• Follow organizational and departmental guidelines to ensure consistent, high-quality service to customers and stakeholders.
• Manage personal performance according to the bank’s policies and procedures to maximize contributions towards business objectives.
• Exemplify ADCB’s service commitments by applying the bank's standards in all internal and external engagements.

Candidate Profile and Requirements

• Minimum three years of experience in banking or customer service roles.
• A bachelor's degree in Business, Finance, or a related discipline.
• Flexibility to work at mall or shift branches across two shifts: morning (9:45 AM to 4:00 PM) and evening (3:45 PM to 10:00 PM).
• Understanding that uBank operates seven days a week, including Sundays, with one designated day off per week.
• Strong command of English for effective communication.
• Willingness to work across various Dubai branch locations.

Compensation and Benefits

• Competitive monthly salary in the range of AED 10,000 to AED 20,000, supplemented by incentives.
• Opportunity to participate in performance-based variable pay plans.
• Comprehensive benefits including top-tier medical insurance, group life and accident coverage, paid leaves and airfare benefits, loan and finance preferential rates, discounts, and education assistance for children at certain levels.
• Flexible and remote work arrangements available, dependent on job role and eligibility.
• Robust learning and development initiatives, including instructor-led courses, extensive e-learning resources, on-the-job training, and professional development programs.

Additional Information

ADCB prioritizes cultivating a respectful, disciplined, and nurturing work environment to fully support your career aspirations and growth.