Customer Support / Success Specialist (Part-Time AI Model Training)
United States · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Education
- Bachelor's degree
- Eligibility
- Candidates must be based in the United States, Europe, United Kingdom, or Canada to qualify for this position.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
hackajob is partnering with Mercor to identify talented professionals for a Customer Support / Success position. This role involves reviewing, evaluating, and providing detailed feedback on domain-specific documents to ensure their quality, accuracy, and relevance. It is ideal for individuals with strong analytical abilities and domain-specific expertise who want to impact the quality of evaluation initiatives.
Responsibilities
- Examine and assess documents pertaining to your area of expertise.
- Deliver structured and insightful feedback to improve content quality.
- Apply critical thinking to ensure the accuracy and relevance of information.
Requirements
- A minimum of a bachelor's degree.
- At least two years of relevant professional experience in customer support, service delivery, or customer success.
- Excellent analytical skills accompanied by strong written communication abilities.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Meticulous attention to detail with capability to follow detailed guidelines.
Eligibility
Applicants must reside in the United States, Europe, United Kingdom, or Canada.