Customer Support / Success Specialist (Part-Time AI Model Training)

About the Role

hackajob is partnering with Mercor to identify talented professionals for a Customer Support / Success position. This role involves reviewing, evaluating, and providing detailed feedback on domain-specific documents to ensure their quality, accuracy, and relevance. It is ideal for individuals with strong analytical abilities and domain-specific expertise who want to impact the quality of evaluation initiatives.

Responsibilities

• Examine and assess documents pertaining to your area of expertise.
• Deliver structured and insightful feedback to improve content quality.
• Apply critical thinking to ensure the accuracy and relevance of information.

Requirements

• A minimum of a bachelor's degree.
• At least two years of relevant professional experience in customer support, service delivery, or customer success.
• Excellent analytical skills accompanied by strong written communication abilities.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Meticulous attention to detail with capability to follow detailed guidelines.

Eligibility

Applicants must reside in the United States, Europe, United Kingdom, or Canada.