Core/Reservation Supervisor, Four Seasons Red Sea Resort at Shura Island

About Four Seasons

Four Seasons is built around its people. The company brings together individuals who want to grow, challenge themselves, and treat others with the same care and respect they expect in return. Across the world, team members create memorable experiences for guests, residents, and partners by combining luxury standards with genuine warmth. A strong employee experience and a positive culture are seen as essential to delivering that level of service.

Four Seasons’ approach is rooted in hospitality, connection, and creating lasting impressions. Whether someone is working with the brand, staying at a property, living at one, or discovering it for the first time, the aim is to make every interaction meaningful and memorable.

About the Location

The Red Sea is set to become one of the region’s leading luxury beach destinations. It will stretch across the islands and lagoons along about 200 km of coastline on the western side of Saudi Arabia, between Umluj and Al Wajh. The new Four Seasons Resort will be on Shura Island, the central hub of the development, with a yacht marina, lifestyle and leisure facilities, retail options, an 18-hole golf course, and more.

The destination is being developed with sustainability at its core. Planning includes marine spatial simulation to help reduce environmental impact and over-tourism while still offering a high-quality travel and lifestyle experience. Renewable energy will power the destination, and only a limited part of the islands will be developed, with large conservation areas preserved.

The resort is expected to include around 149 rooms and suites, all with open views of white sand beaches and clear waters. Facilities will include six restaurant and lounge outlets, meeting and event spaces, a marine discovery centre, Kids for All Seasons, a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults.

The Role

In this position, you will lead the Core Team to keep communication flowing smoothly between guests and hotel departments. You will manage the daily work of the Core Communication Center, making sure guest requests, phone calls, and internal messages are handled accurately, efficiently, and with a warm approach.

You will also support the team by coaching, training, and motivating members, while monitoring service quality and helping ensure every interaction reflects the brand’s promise of thoughtful and memorable hospitality.

Knowledge and Skills

• Ability to read, write, and speak both English and Arabic fluently.
• At least 2 years of experience in a comparable or supervisory role in hospitality or customer service.
• Strong capability in leadership, communication, and problem-solving.
• Prior exposure to hotel systems and call-handling software is an advantage.
• Comfortable guiding a team in a busy, changing environment.
• Open only to local candidates in line with Saudi Labour Law.

What to Expect

• Attractive base pay.
• Attractive live-out allowance.
• Travel allowance where applicable.
• 30 days of annual leave.
• 10 public holidays each year.
• Free employee meals.
• Medical coverage.
• Life coverage.
• Employee Assistance Program.
• Complimentary room nights worldwide at Four Seasons hotels.
• Laundry and dry-cleaning support for work clothing.
• Opportunities for professional growth and development.