Commercial Director - Luxury Hospitality at Four Seasons Riyadh

About Four Seasons Hotels & Resorts

Four Seasons is driven by a dedicated team committed to delivering exceptional hospitality experiences with genuine care and luxury. Our global family shares a passion for excellence and creating lasting impressions through personalized service. We foster a culture that empowers our people, enriching both guest and employee experiences.

Location Overview

Situated in the iconic Kingdom Tower in the heart of Riyadh, Saudi Arabia’s vibrant capital, Four Seasons Riyadh stands as a symbol of elegance and innovation. The hotel embraces Saudi heritage through thoughtfully crafted interiors and offers bespoke luxury service to guests, creating a prominent destination for travelers.

Role Summary

As the Commercial Director, you will spearhead the commercial vision and drive the hotel’s business growth by managing sales, marketing, revenue management, reservations, public relations, and digital marketing functions. Working collaboratively with the General Manager and regional commercial offices, you will position Four Seasons Riyadh as a leading ultra-luxury property, maximizing revenue, market share, and brand prominence.

Key Responsibilities

• Formulate and implement comprehensive commercial strategies aligned with the hotel’s objectives and Four Seasons standards.
• Lead and mentor teams across Sales, Marketing, Revenue Management, Reservations, and Public Relations to achieve high performance.
• Pursue new business avenues and revenue opportunities, enhancing profitability and market penetration.
• Prepare accurate forecasting, budgeting, and commercial plans to guide business growth.
• Analyze market dynamics and competitor activities to inform strategic decisions.
• Facilitate seamless cooperation between commercial and operational departments to ensure exceptional guest experiences and financial outcomes.
• Cultivate and sustain relationships with key clients, luxury travel advisors, and corporate partners.
• Manage sales efforts across leisure, corporate, wholesale, and group sectors, including international sales engagements.
• Direct marketing, branding, digital outreach, and public relations efforts ensuring cohesive brand messaging.
• Optimize revenue through effective pricing, inventory, and distribution management across all outlets including rooms, F&B, and spa.
• Monitor business trends to adjust commercial tactics responsively.

Qualifications and Skills

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related disciplines preferred.
• At least 7 to 10 years of progressive leadership experience in luxury hospitality commercial departments.
• Demonstrated expertise in sales, marketing strategy, revenue management, and business growth initiatives.
• Strong leadership qualities capable of inspiring and managing diverse teams.
• Excellent analytical, financial acumen, and strategic planning skills.
• Proficient communication, negotiation, and presentation capabilities.
• In-depth understanding of luxury hospitality market trends and guest expectations.
• Ability to forge and nurture robust internal and external business relationships.
• Familiarity with hotel management systems, revenue tools, and CRM software highly valued.
• Fluency in English required; Arabic language skills are advantageous.

Benefits and Perks

• Competitive net salary in a tax-exempt environment.
• Company-provided housing accommodations.
• Transportation allowance for daily commuting.
• 30 days of annual vacation leave with 10 additional public holidays.
• Paid home leave air tickets to visit family.
• Complimentary meals during working hours.
• Comprehensive medical and life insurance coverage.
• Access to Employee Assistance Programs.
• Worldwide complimentary stays at Four Seasons properties.
• Laundry and dry cleaning services for professional attire.
• Opportunities for career advancement and personal development.
• Additional family benefits applicable.