Associate Product Manager - Corporate Travel Post Sales AI
Gurgaon, Haryana, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- Management graduate
- Resume
- Required to apply
Where you'll work
Job description
About the Role
The Associate Product Manager will be accountable for developing AI-driven solutions that enhance post-booking services for corporate travelers within MakeMyTrip's business travel suite, myBiz. The position emphasizes ownership of the Voice Bot and conversational AI tools designed to automate support, reduce agent dependence, and improve the overall corporate traveler and administrator experience.
Key Responsibilities
- Craft and execute the product roadmap for AI-powered Voice Bot functionalities in the post-sales journey for corporate travel, ensuring scalable and precise conversational interfaces.
- Define the long-term product vision and strategize to boost automation, decrease manual interventions, and elevate customer satisfaction metrics.
- Develop and implement evaluation frameworks to consistently assess and refine the Voice Bot's accuracy, quality, and reliability.
- Monitor customer frustration metrics related to bot interactions and optimize conversational flows to minimize dissatisfaction.
- Track agent handoff rates and implement tactics to minimize them by enhancing bot autonomy and coverage.
- Continuously identify new use cases for post-sales automation to broaden the Voice Bot's capabilities without compromising quality.
- Collaborate cross-functionally with teams across technology, design, quality assurance, supply chain, finance, AI/ML specialists, and customer service for seamless product rollouts.
- Monitor key performance indicators for the product, analyze outcomes regularly, and iterate post-launch improvements to foster adoption and customer experience.
- Gather and leverage insights from customer engagement, conversation analytics, market research, and competitive benchmarking to guide product enhancements.
Qualifications & Experience
- Possess a management degree from a reputable institution coupled with 1 to 3 years of experience in consumer-facing technology or product roles.
- Prior exposure to AI/ML-enabled products, especially conversational AI or automation systems, is highly beneficial.
- Demonstrate strong analytical reasoning, adept problem-solving capabilities, and effective stakeholder management.
- Proven adaptability and effectiveness within fast-paced, cross-disciplinary work environments.
Key Success Attributes
- Strong customer focus with a commitment to improving user and partner experiences.
- Demonstrated ownership with a track record of transforming concepts into actionable, impactful products through diligent execution and collaboration.
- Strategic mindset with the capacity to align product vision with overall business objectives.
- Data-driven approach to making decisions and solving problems, particularly concerning evaluation frameworks, quality metrics, and minimizing agent involvement.
- Innovative and agile, with readiness to experiment with AI technologies and adapt solutions promptly to evolving market demands.
- Excellent communication skills and the ability to influence teams towards shared goals.
About MakeMyTrip
Founded in 2000, MakeMyTrip is a frontrunner in India's online travel industry. From its beginnings serving the US-India market to its expansion in India since 2005, the company has established itself as a trusted, transparent, and customer-centric brand. MakeMyTrip collaborates with premier companies in aviation and hospitality sectors. Our evolving offerings include myBiz, a comprehensive business travel management platform, and myPartner, a dedicated portal for travel agents.