Vice President, Product Delivery and Growth - AI

About PointClickCare

PointClickCare is a mission-driven, founder-led health technology company dedicated to helping providers deliver outstanding care. Our platform integrates the largest long-term and post-acute care dataset with a Marketplace of over 400 partners, serving more than 30,000 provider organizations and impacting millions of lives worldwide. Recognized for our culture and innovation, we reinvest heavily in research and development, enabling our teams to push boundaries and drive healthcare forward.

We embrace AI as a tool to enhance creativity, productivity, and decision-making across the company. Employees are supported from hiring through continuous training to leverage AI effectively in their workflows.

Role Overview

The Vice President of Product Delivery and Growth - AI is responsible for accelerating product-led growth in the AI segment focused on Skilled Nursing. This executive role requires driving adoption from a market-driven perspective, securing early wins, and building scalable go-to-market strategies.

The individual will collaborate closely with Product, Engineering, and Go-to-Market leadership to validate product value, guide product direction, and enable sales teams to promote proven solutions confidently. Acting as a market-facing leader, this role involves direct engagement with strategic customers and industry stakeholders to enhance credibility and sustain growth.

Responsibilities

• Champion product-led growth for the AI segment by creating early successes, facilitating customer adoption, and developing repeatable go-to-market approaches that empower sales teams.
• Prioritize customer validation and early adopter initiatives; collaborate with Forward Deployed Engineering to demonstrate value to strategic clients and gather insights to inform scaling decisions.
• Coordinate cross-functional go-to-market teams across Sales, Marketing, Customer Success, and Professional Services to establish clear strategies, messaging, and enablement tools that ensure field readiness and reduce barriers.
• Influence product strategy and roadmap by collecting and synthesizing customer feedback, market trends, and adoption analytics through direct customer and stakeholder engagement.
• Lead and grow high-performing teams by recruiting strategically, coaching effectively, and managing performance; nurture a culture based on accountability, inclusion, and ongoing improvement.

Qualifications

• More than 10 years in senior leadership within product, growth, strategy, or adoption roles, preferably in HealthTech, SaaS, Senior Living, or related sectors.
• Bachelor’s degree in Business, Technology, or equivalent; Master's degree or MBA is an advantage.
• Proven track record of growing B2B SaaS products from launch to sustained revenue through repeatable go-to-market methods.
• Experience with AI-powered or data-centric products closely related to the portfolio.
• Strong executive presence capable of influencing senior leaders across Product, Engineering, Sales, and Customer Success in complex organizational settings.
• Demonstrable expertise in engaging enterprise clients to validate product value, drive adoption, and shape strategic decisions.
• Proficiency in data-driven decision-making using both qualitative and quantitative inputs to evaluate opportunities and manage compromises.
• Experience managing portfolio-level transformations including operating model changes and optimizing go-to-market strategies.

Compensation and Benefits

The total rewards package includes a competitive base salary, bonuses, and comprehensive benefits. Salary is determined based on role, level, skills, experience, including professional and lived experience, and work location.

• Benefits effective from day one
• Retirement plan matching (RRSP & 401K)
• Flexible paid time off policies
• Wellness and lifestyle spending accounts
• Parental and caregiver leave options
• Support for fertility and adoption
• Continuous learning and development programs
• Employee assistance and recognition programs

Other Information

This position supports remote work but requires occasional travel to the Mississauga and/or Salt Lake City offices for onboarding, team events, and semi-annual or annual meetings.

PointClickCare is committed to equal employment opportunities without discrimination. Accommodations are provided during the recruitment process upon request. Applicants with disabilities are encouraged to apply.

The company prioritizes data privacy and may use AI tools to assist in recruitment but final decisions are made by humans. Employees must adhere to strict information security policies if hired.