Team Member - Edinburgh, Waverley Station

Role overview

This is a full-time Team Member position based at Edinburgh Waverley Railway Station in Edinburgh, Scotland. The role is for 35 hours per week and sits within a fast-moving shop environment where you will support customers, prepare fresh food, and help keep service running smoothly.

About the employer

The company operates a large international network of shops across more than 20 countries and is known for freshly prepared food, organic coffee, and a strong focus on growth and learning. Many managers and support centre colleagues began their careers on the shop floor, showing that this role can be a starting point for long-term progression.

What the job involves

As a Team Member, you will be one of the main faces of the shop, creating a welcoming experience for customers while also working in the kitchen to prepare freshly made items. The role is varied, energetic, and centered on delivering great service with a positive attitude.

• Greet customers warmly and help make their day better through friendly service.
• Prepare fresh food items in the kitchen and support day-to-day shop operations.
• Work as part of a team in a busy, pacey environment with changing tasks.
• Help maintain high service standards and a positive customer experience.

What we are looking for

The ideal person is a genuine team player who enjoys helping people and brings kindness, honesty, and generosity to the workplace. A strong interest in customer service matters more than prior experience, since full training is provided.

• Show warmth, authenticity, and a respectful attitude at work.
• Be enthusiastic about excellent customer service.
• Enjoy contributing small acts of kindness that enhance the customer experience.
• Be open to learning, even if you do not have previous experience.

Pay and benefits

The hourly rate is £14.05, which includes a mystery shopper bonus. Once initial training is completed, shifts starting between 3am and 5am receive an additional £5 per hour.

• 28 days of annual leave, calculated pro rata for part-time work.
• Pension scheme.
• Healthcare cash plan.
• Free food and drinks during shifts.
• Club Pret membership when off shift, including 50% off food and up to 5 free barista-made drinks per day.
• Loyalty reward after 5, 10, 15, and 20 years of service.
• Regular recognition and rewards for strong performance.
• Discounts across shopping, travel, fitness, dining, technology, and more.
• Flexible working hours.
• Complimentary shoes to wear while on shift.

Growth and culture

The workplace emphasizes development, inclusion, speed, variety, and purpose. Colleagues can access learning opportunities, professional qualifications, apprenticeships at Level 3, and internal transfers. The company also highlights its commitment to diversity, belonging, community impact, and doing the right thing.

• Opportunities to grow through learning and development.
• Fully funded professional qualifications, including Level 3 apprenticeships.
• Internal transfer opportunities.
• An inclusive environment where everyone is welcomed and valued.
• A fast-paced role that helps build a broad skill set.
• Purpose-driven work connected to community support and reducing food waste.

Company values

• Happy teams create happy customers.
• Maintaining excellent standards every day.
• Continuing to improve and move forward.
• Doing the right thing.

Interview process

The selection process begins with a phone screening followed by a 60-minute interview in the shop with the General Manager and team.

Additional information

The employer encourages applications from underrepresented groups, including women, people with disabilities, neurodivergent candidates, ethnic minorities, and LGBTQ+ applicants. Candidates who need adjustments or extra support during recruitment are invited to share that with the recruitment team. Applicants are also asked to complete their own application rather than relying on AI.