Team Member - Liverpool, Paradise Street

About the Role

We are seeking enthusiastic Team Members to join our Liverpool location at Unit 56a, 4 Paradise Street, L1 8BQ. This full-time position involves working 35 hours per week delivering excellent customer service and preparing freshly made food in a fast-paced environment. Our brand operates more than 750 shops worldwide, offering a dynamic workplace that prioritizes growth and opportunity.

Role Responsibilities

• Deliver warm, friendly, and genuine customer service to enhance the customer experience.
• Prepare and serve high-quality food and beverages adhering to company standards.
• Contribute to creating a positive team atmosphere and uphold our core values daily.
• Engage in a fast-paced, varied role driven by passion for products, customers, and teamwork.

Candidate Profile

• Demonstrate kindness, honesty, and generosity consistently.
• Be genuinely passionate about outstanding customer service.
• Spread joy through small acts of kindness, such as complimentary drinks.
• No previous experience required; comprehensive training will be provided.

Benefits and Perks

• Competitive hourly wage starting at £14.00 including mystery shopper bonuses.
• Additional £5 per hour for shifts between 3am and 5am after training.
• 28 days of annual leave on a pro-rata basis for part-time staff.
• Company pension scheme participation.
• Healthcare cash plan coverage.
• Complimentary food and beverages during shifts.
• Access to Club membership offering 50% off food and up to 5 free barista-prepared drinks daily when off duty.
• Loyalty awards at 5, 10, 15, and 20 years of service.
• Recognition programs for excellent performance.
• Discounts on shopping, travel, fitness, dining, technology, and more through marketplace access.
• Flexible scheduling to support personal commitments.
• Provision of comfortable footwear for work shifts.

Development Opportunities

• Opportunities for professional growth including fully funded Level 3 apprenticeships.
• Internal mobility and transfer options to explore other roles.

Diversity and Inclusion

We embrace and value diversity and strive to create a welcoming environment for all. Applicants from underrepresented groups, including women, persons with disabilities, neurodiverse individuals, ethnic minorities, and LGBTQ+ communities, are especially encouraged to apply. We provide necessary support and accommodations throughout the recruitment process.

Our Core Values

• Happy teams create happy customers.
• Upholding excellent standards every day.
• Continuous improvement and innovation.
• Commitment to ethical practices.

Hiring Process

• The recruitment consists of a preliminary phone screening followed by a 60-minute interview at the shop with the General Manager and team members.
• We welcome authentic applications and request candidates avoid automated or AI-generated content.