Front of House Leader - Unit 37D, Clarks Village

Overview

Join Pret A Manger as a Front of House Leader at their Clarks Village location in Street, England. Pret is an international chain with over 750 stores across more than 20 countries, renowned for delicious food and organic coffee. This full-time position involves a 35-hour workweek and offers significant opportunities for career advancement within a fast-growing company.

Role Purpose

The Front of House Leader acts as a key in-shop ambassador, guiding, motivating, and mentoring the team to ensure excellent customer service and efficient operations. This role involves maintaining Pret's high standards, driving team performance, protecting profitability, and fostering a happy environment for both customers and staff. Flexibility and willingness to engage in hands-on tasks like coffee preparation and managing operational data are essential.

Candidate Attributes

• Display kindness, honesty, and generosity by bringing your authentic self to work
• Share a strong passion for outstanding customer service
• Create joyful experiences through small gestures, such as complimentary coffees
• Demonstrate leadership capabilities focused on team motivation, profitability, and maintaining high standards

Compensation and Benefits

• Hourly pay rate of £15.10, inclusive of mystery shopper incentives
• Additional £5 per hour for shifts starting between 3 am and 5 am after initial training
• 28 days of annual leave (pro-rated for part-time employees)
• Access to pension plan
• Life insurance at three times the annual salary and virtual GP services
• Healthcare cash plan
• Complimentary food and beverages during work shifts
• Club Pret Membership with 50% off food and up to 5 free barista-made drinks daily outside work hours
• Loyalty awards for 5, 10, 15, and 20 years of service
• Regular recognition and rewards for outstanding performance
• Discounts on shopping, travel, fitness, dining, technology, and more via marketplace access
• Flexible scheduling to balance personal commitments
• Free comfortable footwear for shifts

Professional Growth and Diversity

• Various learning opportunities including funded professional qualifications and Level 3 apprenticeships
• Internal transfer options to explore different roles
• A welcoming and inclusive culture supporting diversity and belonging
• A dynamic work environment offering variety and skill development
• Involvement in community initiatives through The Pret Foundation focused on social impact

Company Values

• Happy teams lead to happy customers
• Consistent delivery of exceptional standards
• Commitment to continuous improvement
• Doing what is ethically right

Recruitment Process

• Initial telephone screening followed by a 60-minute interview in-shop with the General Manager and team
• An inclusive recruitment approach encouraging applications from underrepresented groups
• Support available for candidates needing adjustments during recruitment

Additional Information

Pret values authentic applications and discourages the use of AI for completing applications. The role is based onsite at Unit 37D, Clarks Village, Street BA16 0BB.