Team Member - AOCC

About Adani Group and Airports Holding Limited

Adani Group is a prominent diversified conglomerate in India, consisting of 10 publicly listed companies. It holds a leading position in logistics and energy sectors with large-scale infrastructure projects and operational practices aligned with global benchmarks. Headquartered in Ahmedabad, Gujarat, it is the only Infrastructure Investment Grade issuer in the country.

Adani Airports Holding Limited is transforming India's aviation sector by enhancing airport infrastructure through innovation, technology, and superior passenger experiences. The company aims to develop world-class airports that boost regional growth and global connectivity while emphasizing sustainability and community welfare.

Job Purpose

The Team Member in the AOCC/JCC is instrumental in ensuring the smooth functioning of airport operations by actively monitoring activities in real-time and coordinating with various stakeholders. This position ensures correct deployment of resources, manages congestion, and maintains operational efficiency within the airport environment.

Responsibilities

• Monitor terminal operations for congestion or unusual events and coordinate corrective actions with terminal operations, security, and related teams.
• Oversee baggage delivery processes to prevent and resolve delays, ensuring seamless operations.
• Supervise Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) to allocate parking stands proactively before flight arrivals, maintaining timely block and off-block actions.
• Coordinate with the Landing Parking Cell and non-scheduled operators to secure departure clearances according to flight schedules.
• Make manual or automated flight announcements inside terminals as required by airlines or operations departments.
• Provide up-to-date flight status information through paging systems to keep passengers and visitors informed during normal operations and disruptions.
• Ensure Flight Information Display Systems (FIDS) are updated promptly and accurately.
• Collaborate with Medical Services, Air Traffic Control (ATC), ground handlers, and terminal operations to address medical emergencies effectively.
• Work closely with ATC for managing flight arrivals, parking, runway changes, and towing permissions.
• Coordinate with airlines, ground handlers, engineering, security, and other teams to support efficient shift operations.
• Maintain compliance with Standard Operating Procedures (SOPs), regulations, and assist in internal and external audits.
• Record operational data and prepare comprehensive reports covering shift activities, incidents, and overall performance.
• Support training programs for staff on mandated adherence to aviation safety standards, ISO certifications, and operational excellence.
• Participate in mock drills, simulations, and cross-departmental training to maintain excellent interdepartmental coordination.

Key Stakeholders

Internal: Duty Manager AOCC/JCC, Airport Operations, ATC, Security, Medical, Engineering & Maintenance, Health, Safety & Environment teams.
External: Airlines, Ground Handlers, Non-scheduled Operators, Customs, Immigration, CISF, ARC, Air Force, Military, and Medical Agencies.

Qualifications

• Educational Qualification: Post Diploma or Bachelor’s Degree in Aviation Management, Operations Management, or related disciplines.
• Experience: Preferably 1 to 2 years in airport operations, ground handling, or airside services.