Store Manager - Toys 'R' Us Retail

About Al-Futtaim Group

Originating in the 1930s as a trading business, Al-Futtaim Group has evolved into a highly diversified and progressive private enterprise headquartered in Dubai, UAE. The organization operates across five main divisions: automotive, financial services, real estate, retail, and healthcare, employing over 35,000 people in more than 20 countries throughout the Middle East, Asia, and Africa. It partners with over 200 leading global brands, continually expanding and adapting to meet shifting customer demands while respecting values such as respect, excellence, collaboration, and integrity.

Role Overview

The Store Manager's primary responsibility is to meet sales targets while ensuring high profitability and excellent customer satisfaction. This encompasses managing daily store operations, maintaining merchandising standards, and supervising staff training and development to promote exceptional service and operational efficiency. The position demands strong leadership to drive performance, manage resources efficiently, and implement strategies aligned with corporate objectives.

Key Responsibilities

• Achieve or exceed store profitability goals related to sales, payroll, shrinkage, and conversion rates.
• Develop and execute plans to boost sales and manage costs effectively.
• Safeguard company assets through strict adherence to loss prevention protocols including inventory management, stock handling, returns, and exchanges.
• Ensure compliance with all organizational policies and store procedures.
• Recruit, hire, develop, and retain skilled team members.
• Lead continual training initiatives and provide ongoing feedback to enhance product knowledge and sales expertise.
• Conduct weekly staff meetings and daily briefings to review store metrics and communicate new company targets.
• Promote superior customer service through regular assessment, coaching, and follow-up with team members.
• Maintain a visible leadership presence on the sales floor to support sales activities.
• Implement and uphold visual merchandising standards, promotional campaigns, cleanliness, and orderliness of the sales environment.

Desired Skills and Qualifications

• Proven capabilities in leadership and team management.
• Effective communication and interpersonal skills.
• Strong strategic thinking and problem-solving aptitude.
• Competency with computer applications including Excel and SAP.
• Minimum high school diploma or equivalent recommended.
• 1-2 years experience as a Store Manager with demonstrable success in achieving sales and profitability objectives.
• Business-level English proficiency in both spoken and written forms.
• Good command of Outlook, Excel, SAP, and the ability to analyze detailed reports.

About Al-Futtaim Retail

Al-Futtaim Retail has secured a reputable leadership position in retail throughout the Middle East, Africa, and Asia over the past three decades. It proudly collaborates with prominent international brands such as IKEA, ACE, Toys R Us, and Inditex Group brands (Zara, Mango, Bershka, and P&B). Additionally, it is a major global affiliate of Marks & Spencer, owning over 75 stores featuring fashion and food. The company is committed to innovative brand launches and workforce diversity, employing talents from over 100 nationalities across 12 countries.