Operational Excellence Manager

Role Overview

As an Operational Excellence Manager, you will spearhead continuous improvement efforts across various business units by employing Lean Six Sigma, Business Process Re-Engineering (BPR), and Change Management techniques. The position includes leading cross-departmental projects aimed at enhancing operational effectiveness, productivity, quality, and cost efficiency.

Key Responsibilities

• Drive ongoing enhancement initiatives utilizing Lean Six Sigma, BPR, and Change Management frameworks.
• Oversee cross-functional projects targeting improvements in efficiency, quality, and cost control.
• Analyze current warehouse and supply chain operations to spot opportunities for improvement and waste reduction.
• Facilitate redesign of business processes, optimize workflows, and improve job roles.
• Collaborate with stakeholders to incorporate automation, digital tools, and technology-led process enhancements.
• Prepare business cases, perform cost-benefit analyses, and track project progress against schedules and budgets.
• Provide coaching and guidance to Lean Six Sigma practitioners, promoting a continuous improvement culture.
• Support and uphold ISO management systems compliance, aligning with relevant certification requirements.
• Monitor the success of projects and set performance metrics to sustain ongoing improvements.
• Partner with internal teams to implement operational excellence and long-term transformation programs.

Qualifications and Skills

• Bachelor’s degree in Supply Chain, Logistics, Business, Industrial Engineering, or related fields.
• Minimum of 10 years’ experience in Business Excellence, Continuous Improvement, Operational Excellence, or Business Process Improvement.
• Certified Lean Six Sigma Black Belt with proven track record in process improvement project delivery.
• Strong expertise in Business Process Re-Engineering and Change Management methodologies.
• Project Management certification (e.g., PMP, PRINCE2) is a plus.
• Solid understanding of ISO standards such as ISO 9001 and ISO 14001 and their certification processes.
• Experience in logistics, supply chain, warehousing, manufacturing, or similar operational sectors preferred.
• Excellent analytical, problem-solving, stakeholder engagement, and communication capabilities.
• Proven leadership ability in managing cross-functional teams and driving organisational change.