Social Media & Community Executive

Role overview

NEOM Wellbeing is expanding its social team and is looking for a creative, community-led Social Media & Community Executive. The position is based out of either the London or Harrogate office. In this role, you will take ownership of the daily running of NEOM Wellbeing’s global social platforms, plan and publish content, respond to live trends, manage the Facebook Group and Instagram Broadcast Channel, and coordinate community activities that help bring the brand to life offline as well as online.

This is a practical, hands-on position with broad exposure. You will help shape how the brand connects with its audience, share useful insights across the business, convert customers into enthusiastic advocates, and contribute to building a community that genuinely engages with and values the brand.

About NEOM Wellbeing

NEOM Wellbeing describes itself as a movement centred on the mission to supercharge wellbeing. The business is built around 100% natural fragrances and a wider purpose of supporting people, communities and the planet. It is an award-winning, B Corp certified company focused on wellbeing and continued growth.

The company also highlights a strong commitment to employee wellbeing through extra wellbeing days, time off to volunteer, a birthday day off, a monthly product allowance and a staff discount.

NEOM Wellbeing says it values people who are a good fit with its culture: someone who challenges the status quo and brings a positive attitude. The business also states that it is committed to inclusion and equal opportunity, and welcomes applications from candidates of all backgrounds, identities and experiences.

What you will do

• Build, create and schedule organic social content, while staying alert to real-time trends and cultural moments so the brand remains authentic and current.
• Create and edit content tailored to each platform, especially Instagram, TikTok and Facebook, and be comfortable appearing on camera as well as working behind it.
• Manage day-to-day community activity across all channels, including the global Facebook Group and Instagram Broadcast Channel.
• Track sentiment and key performance measures, then share practical insights with the Brand, Product and Marketing teams.
• Develop strong relationships with the most engaged community members and brand advocates, encouraging participation and user-generated content.
• Organise and host community events in stores and external venues, while helping support influencer experiences alongside PR.
• Work closely with Design, PR, CRM and the Wellbeing Hub to maintain consistency across all brand touchpoints.

Requirements

• At least 1 to 2 years of experience in social media.
• Comfort with working to direction while also taking responsibility for practical execution.
• Experience using CapCut or a similar tool to edit TikToks and Reels.
• A collaborative approach with a positive, growth-oriented mindset.
• Experience in building and sustaining an active community.
• Strong written and spoken communication skills.
• Excellent organisation and attention to detail.
• Confidence using social reporting tools such as Dash Hudson or equivalent platforms.
• Genuine enthusiasm for wellbeing, beauty or lifestyle brands, and interest in the NEOM brand world.

Benefits

• 25 days of holiday, plus bank holidays.
• Paid time off for your birthday.
• Dedicated wellbeing time to rest and reset.
• A free NEOM product every month, along with staff discount.
• Health support that includes cash-back plans, outpatient cover, GP consultations, therapies and mental health support.
• Volunteer leave plus support for personal fundraising efforts.

Additional information

This is a full-time, onsite role. The job is based in Harrogate, England, United Kingdom, with the description also noting the option to work from the London office.

The role is open to candidates who can bring the right mindset for a hands-on social and community position within the Brand & Social team.

Application note

If you feel this could be a fit, the company invites you to submit an application and join the Brand & Social team at NEOM Wellbeing.