Keyholder - Leeds (14 hours)

The role

NEOM Wellbeing is hiring a Keyholder for its Leeds, Victoria Gate store. This part-time position is for 14 hours per week, scheduled across 3 days. The company is seeking someone who is enthusiastic about customer service and can create a warm, authentic shopping experience that reflects the brand’s values. Interest in the health or beauty sector is preferred.

The ideal person will be comfortable working in a team, able to stay composed in busy situations, and willing to respond positively and professionally to change. Availability is required on weekdays and weekends, with late-night shifts where needed.

About NEOM Wellbeing

NEOM Wellbeing focuses on wellbeing and natural fragrance products, and describes itself as a B Corp certified, award-winning business with a people-first and planet-conscious approach. The company also emphasizes inclusion and welcomes applicants from all backgrounds, identities, and experiences.

Team members are supported with additional wellbeing days, volunteering time, a birthday day off, a monthly product allowance, and employee discounts.

Key responsibilities

• Help drive sales and contribute to store targets and wider business goals.
• Take charge of opening and closing duties for the shop.
• Handle cashing-up and banking processes.
• Support store managers and colleagues with everyday operational tasks.
• Assist with stock handling at the offsite stockroom, including unloading deliveries and moving stock to the store.
• Use Microsoft Office, Excel, and Google Drive confidently in day-to-day work.
• Deliver a consistently high standard of customer experience that promotes wellbeing.
• Use initiative and take a proactive approach to work.
• Carry out product demonstrations, including hand and arm massages.
• Help with in-store events and occasional external events.
• Keep the store aligned with brand standards, including cleanliness, housekeeping, and visual merchandising.

Requirements

• Retail experience is preferred, especially in health and beauty.
• A genuine interest in wellbeing.
• Strong customer service skills and the ability to influence and inspire colleagues positively.
• Self-motivation and the ability to maintain high store standards.
• Experience with sales targets, or an understanding of how to work toward them.
• Clear and confident communication, with a respectful and kind approach.
• A collaborative, can-do attitude.
• Excellent attention to detail.
• Ability to perform well in a fast-moving environment and adapt to change.
• Willingness to work retail hours, including evenings and weekends.

Benefits

• 25 days of holiday plus bank holidays.
• Paid time off for your birthday.
• Additional wellbeing time to rest and recharge.
• A free NEOM product every month plus staff discount.
• Healthcare support including cash-back plans, outpatient cover, GP consultations, therapies, and mental health support.
• Time off to volunteer and support for personal fundraising efforts.

Additional information

Applications are welcomed from people of all backgrounds, identities, and experiences. This employer is an equal opportunities employer.