Senior Vendor Success Manager

About the Role

This role offers an exciting leadership opportunity as a Senior Vendor Success Manager responsible for managing key logistics partners throughout Germany. You will drive operational excellence, ensure high service quality, and foster lasting partner growth while serving as the main liaison for strategic vendor accounts. The role involves comprehensive ownership of partner performance, handling operational, commercial, and strategic initiatives, and close cooperation with cross-functional teams to implement efficient logistics solutions.

Key Responsibilities

• Serve as the primary contact for strategic logistics partners and maintain strong relationships with senior stakeholders.
• Lead issue resolution and manage escalations to secure effective outcomes.
• Promote long-term partner engagement and advancement.
• Track operational KPIs, identify improvement areas, and implement action plans to overcome operational challenges.
• Drive service quality and operational excellence consistently across various regions.
• Ensure adherence to agreed operational standards in partner execution.
• Spot opportunities for growth including market expansion and scaling new operational domains.
• Collaborate with internal teams to enhance operational efficiency and optimize cost structures.
• Support portfolio planning and define strategies for long-term partner development.
• Work closely with Account Management, Finance, Product, Technology, Customer Service, Legal, Compliance, and Business Planning departments.
• Assist in forecasting, capacity planning, and ensuring operational preparedness.
• Guarantee regulatory compliance and contractual alignment in partner operations.
• Develop and deliver comprehensive performance reports, business updates, and risk evaluations.
• Maintain detailed records of KPIs, action plans, and operational improvements.
• Utilize data-driven insights to inform strategic decision-making.

Candidate Profile and Requirements

• Demonstrated extensive expertise in Key Account Management, Vendor Management, Logistics, Operations, or Supply Chain sectors.
• Successful track record managing large, complex accounts and senior-level stakeholder relationships.
• Strong analytical capabilities using KPIs and performance metrics to enhance business processes.
• Experience developing sustainable strategic partnerships.
• Accountability for commercial and operational results.
• Highly organized, proactive, and solution-oriented approach.
• Experience in fast-paced industries such as logistics, e-commerce, mobility, transportation, or on-demand delivery.
• Excellent communication and stakeholder management skills.
• Ability to handle multiple priorities in a dynamic work environment.
• Willingness to undertake occasional travel within Germany.
• Proficiency in both German and English languages.

Benefits and Offerings

• Attractive remuneration and performance-based incentives.
• Permanent employment contract with a hybrid work model based in Berlin.
• Opportunities for professional growth and career advancement.
• International and collaborative work culture.
• Comprehensive benefits including wellness programs, retirement plans, travel allowances, and additional employee perks.
• Supportive and inclusive workplace valuing diversity and innovation.