Director, Client Service Manager

About BNY

BNY is a preeminent global financial services firm that influences nearly one-fifth of the world's investible assets. The company fosters an innovative environment where cutting-edge AI and breakthrough technologies are leveraged to collaborate with clients, delivering transformative solutions that redefine industries and elevate communities globally. Recognized as an ideal destination for innovators, BNY unites bold ideas, advanced tech, and exceptional talent to drive the future of finance.

Role Overview

We are searching for a Director, Client Service Manager to join our Alternatives Client Services team based in Dublin. This senior position serves as the primary contact for major clients managing complex service issues and independently crafting strategies to offer exceptional client service across multiple platforms and products.

Key Responsibilities

• Act as the principal liaison for significant clients on intricate service challenges, devising strategies to ensure world-class client service.
• Collaborate with external clients and internal teams including Operations, Client Coverage, Product, and Technology to align client needs with BNY’s commercial goals.
• Partner with Client Service Data, Insights & Analytics teams to identify service trends, uncover improvement opportunities, oversee end-to-end client service delivery, and track client satisfaction.
• Manage and review service commitments, enhance client service models such as service level agreement updates, and provide proactive thought leadership with an in-depth understanding of client businesses.

Required Skills and Experience

• Experience within fund services operations and/or client service environments, specifically within the Alternatives segment.
• Proven track record managing complex, multi-product/platform service issues and incidents, working both internally and alongside clients.
• Demonstrated leadership experience managing client service teams.
• Bachelor’s degree or equivalent experience is mandatory; an MBA qualification is preferred.

Additional Information

• BNY is proud to be recognized as one of America’s Most Innovative Companies (Fortune, 2025).
• Ranked among the World’s Most Admired Companies (Fortune, 2025).
• Honored as one of the Most Just Companies by Just Capital and CNBC (2025).

Benefits & Culture

BNY offers a competitive compensation structure coupled with extensive benefits and wellbeing programs grounded in a culture of excellence and performance-based pay. Employees have access to flexible global resources to support personal and professional journeys. Benefits include generous paid leave options, including paid volunteer time, to support employees and their families.

BNY promotes equal employment opportunity and affirmative action, supporting individuals from underrepresented racial and ethnic groups, females, people with disabilities, and protected veterans.