Senior Manager - Key Accounts Management and Business Development (Home Furnishing)

Role Overview

This leadership role involves comprehensive ownership of key account management and business development within the home furnishing sector. The position demands a strategic approach to understanding customers, market dynamics, and competition, coupled with vendor relationship management and portfolio growth.

Core Responsibilities

• Gain an in-depth understanding of customer behavior to derive valuable insights.
• Take joint ownership of profit and loss, crafting business models to capitalize on opportunities.
• Continuously monitor market trends to identify and prioritize growth possibilities based on size and internal capabilities.
• Analyze competitors across both online and offline channels.
• Collaborate with cross-functional leaders to convert strategies into actionable plans and champion necessary changes.
• Establish and maintain long-term, strategic partnerships with vendors, overseeing product terms, returns, and ordering processes.
• Ensure vendors are strong partners in delivering disruptive innovations within the category.
• Develop a comprehensive understanding of short-term and long-term market trends, influencing market direction through industry best practices.
• Coordinate with teams to onboard top selections and sellers, managing cost improvements and portfolio optimization.
• Lead in-store promotional activities in partnership with brands to enhance customer engagement.
• Create a destination experience offering the widest and most attractive assortment to customers.
• Manage offers, discounts, and portfolio to maximize customer value.
• Drive working capital and inventory management to optimal levels.
• Develop and implement fulfillment strategies with brands balancing cost efficiency and service quality.
• Build, mentor, and retain a high-performing team with clear goals and KPIs, ensuring effective progress tracking.

Qualifications and Experience

• Graduation required; MBA is preferred.
• Experience or knowledge in retail or the consumer goods industry is advantageous.
• Strong customer-centric mindset with the ability to convert strategies into executable plans.
• Highly analytical thinker with a propensity for calculated risk-taking to drive category growth.
• Excellent communication skills, both verbal and written, coupled with strong interpersonal abilities.
• Proficient understanding of technology and business operations.
• Eagerness to learn and adapt continuously.
• Ability to collaborate effectively across diverse teams and organizational levels.
• Demonstrated urgency and bias toward rapid execution and action-oriented results.