Senior Executive, Enterprise & Ecosystem (Customer Service)
Singapore · Full Time
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- Experience
- 1–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Become a vital member of IPOS International's Enterprise & Ecosystem (E&E) Department, contributing to understanding and engaging customers and stakeholders proactively through diversified platforms, programs, and initiatives aimed at supporting the innovation sector.
Primary Duties
- Participate in the service delivery team to strategize, promote, and execute high-quality services that enhance customer experiences within the IPOS Group.
- Analyze and revise customer service processes to ensure alignment with changing requirements and expectations.
- Collaborate with stakeholders and leverage technology to resolve issues, implementing initiatives to elevate service experience and satisfaction.
- Design and manage enterprise assistance programs to support business growth.
- Assist in engaging key business partners with marketing initiatives designed to help enterprises recognize, protect, and utilize intangible assets for development.
- Contribute to any ad-hoc departmental or cross-departmental projects as needed.
Candidate Profile
- Possess 1 to 3 years of related experience in designing and executing programs, preferably in innovation or intellectual property contexts.
- Exhibit a customer service mindset with proficiency in managing diverse stakeholder relationships.
- Display strong teamwork capabilities.
- Demonstrate excellent verbal and listening communication skills.
- Apply logical and analytical thinking with the ability to identify and resolve problems effectively.
- Pay close attention to detail and maintain high accuracy in work.
- Show enthusiasm for leveraging technology to improve operational efficiency and enhance user experiences.
About IPOS International
IPOS International is the capability-building subsidiary of the Intellectual Property Office of Singapore (IPOS), focusing on converting intellectual property and intangible assets into tangible business value such as growth and competitive advantage. With a team of over 100 IP experts, IPOS International offers deep knowledge and commercial insights to help organizations thrive in the global innovation economy. The company values integrity, teamwork, empowerment, and invests significantly in professional development.
Additional Information
Applications should be sent via email; only shortlisted candidates will receive communication.