Customer Service Representative - Auckland, New Zealand

Overview

This role is located in our vibrant central Auckland office, supporting a project over a six-month period. As a Customer Service Representative, you will play a key part in managing customer orders and inquiries, delivering after-sales support, enhancing the customer experience, and ensuring exceptional service both online and on-site.

Key Responsibilities

• Manage pre-sale activities including order processing, handling customer inquiries, placing orders, and recovering abandoned carts.
• Address after-sales issues such as resolving customer complaints, handling logistics and claims, and managing product-related concerns.
• Support showroom operations by engaging with customers, maintaining visual merchandising standards, coordinating stock, and ensuring facility security.

Required Skills and Experience

• Outstanding interpersonal skills for effective customer communication.
• Proven expertise in managing customer satisfaction and overall customer experience.
• Demonstrated background in customer support and service roles.
• Strong problem-solving abilities with great attention to detail.
• Capacity to work both collaboratively within a team and independently.
• Previous experience in retail environments or furniture industry is advantageous.
• Relevant educational background or qualifications related to customer service.
• Ability to thrive in a fast-paced work environment.

Additional Information

This position begins as a casual role with a strong possibility of becoming a permanent full-time job within six months, depending on performance. Candidates who are eager to learn and possess excellent communication and problem-solving skills are highly encouraged to apply.