Senior Business Analyst

About the Opportunity

Our client is a prominent financial institution with extensive operations throughout North America, spanning institutional and corporate sectors, wealth management, private clients, commercial banking, treasury, and retail banking. Robertson & Company Ltd. is looking to fill a Senior Business Analyst position to support this leading client in Toronto, ON.

Contract Details and Work Model

• Contract length: 12 months
• Compensation starts at $72 per hour
• Work location: Hybrid model in Toronto, Ontario
• Work schedule: Monday to Friday during core business hours

Key Responsibilities

• Lead comprehensive business analysis to identify client challenges, prospects, and technology demands; gather and detail functional, non-functional, and volumetric requirements to aid in selecting and sizing cloud-based and SaaS solutions
• Document business needs and solution ideas through proposals, business cases, briefing notes, cost-benefit analyses, and presentations
• Apply process re-engineering to enhance business efficiency involving automation, electronic forms, workflows, eSignatures, cloud hosting, SaaS, and cost-effective service delivery
• Conduct research including environmental and jurisdictional scans, feasibility studies, and maturity assessments related to legislation, policy, standards, and emerging trends
• Utilize Cloud First and Information Management principles, policies, and records classification schemes to transform business solutions, particularly on enterprise IM platforms such as OpenText
• Assess bids, costs, and proposals ensuring alignment with business needs and provide solution pricing based on components and scale
• Perform business modeling including use case, conceptual/logical data, process and data flow, and workload/capacity; conduct use case surveys; define business rules and non-functional requirements
• Develop and maintain performance metrics and traceability matrices; conduct follow-up analyses
• Support testing and acceptance processes by creating acceptance criteria, test cases, and test plans
• Lead stakeholder engagement, relationship management, and requirement intake; capture client strategies, plans, and requirements
• Qualify opportunities against business priorities and solutioning capabilities
• Facilitate collaboration between business units and IT teams to establish shared understanding of needs, limitations, and choices; negotiate optimal solutions
• Present business and technology topics and proposals tailored to diverse audiences such as operational staff and decision-makers
• Create frameworks, processes, and templates to support engagement, requirements gathering techniques (interviews, workshops, JAD sessions, mockups), AI-enabled analysis, and proposal preparation
• Develop supporting communications including presentations and guides aligned with Supply Ontario's business strategies and enterprise IT solutions
• Manage program oversight and problem resolution by summarizing opportunities, solutions, risks, issues, and deliverable statuses for IT management and stakeholders
• Identify, analyze, and mitigate risks and issues using formal methodologies
• Evaluate and implement effective solutions to address problems and challenges
• Assess training and awareness needs; design curricula and communication strategies
• Deliver training on relevant business and technology subjects such as information management and security to varied audiences

Qualifications and Experience

• Bachelor’s degree in information management is mandatory
• Minimum of 10 years hands-on experience delivering business analysis services for vital business functions supporting modernization and transformation with information management and technology
• At least 10 years experience producing comprehensive business analysis deliverables in fast-paced, dynamic environments managing multiple projects and complex stakeholder relationships concurrently
• Proven track record of leading detailed business analysis focused on client challenges and IT needs
• Strong background in gathering and documenting detailed business requirements (functional, non-functional, volumetric) to configure cloud-based or SaaS IT solutions
• Expertise in developing frameworks, models, and processes for client engagement and comprehensive requirements collection, including interviews, workshops, JAD sessions, and mockups
• Excellent stakeholder engagement skills and demonstrated ability to collaborate across diverse business and IT roles
• Professional certifications such as Certified Business Analysis Professional (CBAP), Certified Records Manager (CRM), or relevant technology certifications highly preferred
• Experience working in or supporting public sector organizations with an understanding of their regulatory frameworks
• Knowledge and application of information management principles, policies, classification schemes to enhance and transform business solutions, particularly with enterprise platforms like OpenText

Additional Information

Applicants are encouraged to submit resumes highlighting relevant qualifications and experiences. The employer values diversity and is committed to an inclusive work environment, welcoming candidates of all backgrounds. Background screening including criminal, credit, and other checks will be performed in accordance with the position and client requirements. AI tools assist in the application review process alongside human recruiters.

Robertson & Company Ltd. and their clients are equal opportunity employers embracing diversity and inclusion, actively promoting representative and inclusive workplaces for all qualified applicants regardless of race, religion, gender identity, age, disability, or any other legally protected status.