Scaled Customer Success Manager, Spanish

About the Company

The company behind this role offers a collaborative AI workspace designed to bring people, projects, meetings, and AI tools into one environment. Its platform is used by millions of individuals, small teams, and enterprises to make work more connected and efficient.

Employees are expected to model the company’s product philosophy by being customers first and by helping shape the future of work in the AI era. The culture emphasizes thoughtful craftsmanship, durable solutions, and the idea that strong work remains human at its core.

Role Overview

This position focuses on customer success at scale for a large EMEA portfolio. You will help customers adopt the product, expand usage, and get measurable value from it through consultative support, education, and proactive engagement.

Key Responsibilities

• Oversee a substantial set of customer accounts across the EMEA region.
• Guide customers through onboarding and growth using customized consultations, training sessions, and assistant-led programs.
• Create and execute large-scale outreach initiatives to connect with key stakeholders and improve product adoption.
• Partner closely with sales colleagues to strengthen customer usage and expansion outcomes.
• Act as an internal product champion, helping customers improve their workflows and maximize return on investment.
• Spot strategic accounts and engage them to increase monthly active users and seat growth.
• Identify customers who are underutilizing the platform and work with them on a targeted success plan.
• Share customer insights that can shape broader growth strategy.

What You Will Contribute

• Support adoption and expansion for a product used to solve meaningful everyday and enterprise problems.
• Help establish the foundations of customer success for an early-stage sales-assisted motion.
• Act as a trusted advisor by leading onboarding, training, and working sessions.
• Bring customer feedback and usage insights back to product teams to influence future improvements.
• Grow your own expertise while working on high-impact challenges in a fast-scaling environment.

Experience and Qualifications

• At least 3 years of experience in a fast-growing software company.
• A strong record of success in Customer Success or Account Management.
• Fluency in Spanish.
• Experience handling a high volume of accounts.
• Strong self-drive and a consistent desire to perform at a high level and contribute to the team.
• A growth-oriented mindset and comfort working in a team that is still being built out.
• Motivation to help other people succeed and grow through partnership.
• High adaptability in a changing business and industry environment.
• Interest in understanding new people and solving business problems with them.
• Curiosity about AI tools and a willingness to use them to improve productivity and outcomes.

Nice to Have

• Experience building customer success playbooks or operating processes.
• Background in scaled program management or running campaigns in Outreach.
• Prior use of Notion.
• Interest in data and insights, along with experience using Salesforce and Gainsight.
• Experience as an early hire at a fast-growing startup.
• Strong technical ability.

Compensation

The estimated total on-target earnings for this role are €89,000 to €100,000 per year, including base pay and incentive compensation. Final compensation will depend on factors such as location, scope of the role, and the candidate’s experience and expertise.

AI Expectations

You do not need to be deeply specialized in AI for every role, but curiosity, experimentation, and a willingness to use AI as a practical work partner are expected. In some roles, AI fluency may be specifically required, but that is not stated for this position.

Equal Opportunity and Accommodation

The employer welcomes candidates from diverse backgrounds and encourages applications even if every qualification is not met. Employment decisions are made without discrimination based on protected characteristics. Reasonable accommodations are available during the hiring process for candidates who need them. Applicants with arrest or conviction records may also be considered where allowed by law.

Additional equal opportunity language confirms that hiring is not based on race, color, religion, national origin, age, sex, pregnancy-related conditions, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other protected characteristics. Reasonable accommodations are available for qualified individuals with disabilities and disabled veterans.

Application Notice

By submitting an application, candidates acknowledge that their information will be collected and processed according to the recruiter privacy policy.

Employment Details

This is a full-time onsite position based in Dublin, County Dublin, Ireland.