Sales Supervisor - Retail at Al-Futtaim (Toys 'R' Us) in Abu Dhabi

About Al-Futtaim Group

Founded in the 1930s, Al-Futtaim Group has grown into a leading, diversified private company based in Dubai, operating across automotive, financial services, real estate, retail, and healthcare sectors. With over 35,000 employees in more than 20 countries throughout the Middle East, Asia, and Africa, it partners with over 200 globally renowned and innovative brands. The company’s core values are respect, excellence, collaboration, and integrity, which guide its commitment to enriching lives and advancing customer aspirations.

Role Summary

The Sales Supervisor plays a crucial role in ensuring smooth coordination between sales staff and management within the store environment. Key responsibilities include managing floor operations to boost sales effectiveness, nurturing client relationships, leading the sales team by example, and upholding brand standards.

Key Responsibilities

• Facilitate the development of lasting client bonds, utilizing clienteling tools and fostering a customer-centric mindset among team members.
• Maintain comprehensive product expertise across the sales team to support business goals.
• Assist store management with reporting, sales analysis, and training initiatives.
• Oversee shop floor operations to provide optimal coverage during peak periods, modeling exemplary sales leadership.
• Manage store opening and closing protocols, cash handling, POS transactions, and maintain inventory accuracy through managing transfers, receipts, repairs, and damages.
• Adhere to loss prevention strategies and standard operational procedures.
• Act as a role model, ensuring high-quality performance and promptly resolving customer issues and feedback.
• Communicate between staff and management on performance matters, and propose action plans for process improvements to enhance store efficiency and organization.
• Educate the sales team about sales targets, personal goals, and KPIs to drive performance.
• Represent the brand culture and standards, ensuring the store meets presentation criteria.

Requirements

• Completed high school education or equivalent preferred.
• Between six months to one year of supervisory or senior sales experience in retail or hospitality sectors.
• Good command of business-level English, both written and verbal.
• Technical proficiency with computer applications such as Outlook, Excel, and SAP; strong data analysis skills.
• Demonstrated skills in numeracy and literacy.

About Al-Futtaim Retail

Al-Futtaim Retail is a major retail leader in the Middle East, Africa, and Asia, representing top global brands including IKEA, ACE, Toys R Us, Zara, Mango, and Marks and Spencer’s. The division prides itself on agility and innovation, constantly expanding with new brand introductions while embracing a workforce that is diverse, comprising more than 100 nationalities.