Sales Manager - Product and Portfolio

Role Summary

The Sales Manager will oversee collections including 30+, 90+ NCL, and Recoveries following established business standards. This role is critical in driving productivity and performance while managing and reducing expenses. The incumbent will design and monitor processes to mitigate risks such as outsourcing, information security, reputational, operational, credit, and market risks. Furthermore, this position provides valuable insights to credit risk and credit policy to maintain superior credit quality.

Key Responsibilities

• Maintain sufficient collections infrastructure at all times.
• Manage flow and loss rates adhering to collection plans for 30+, 90+, NCL, NPA, provisions categories.
• Achieve and improve productivity and performance metrics as set by the business.
• Reduce expenses through enhanced productivity and performance.
• Govern operational, credit, market, and information security risks; ensure timely reviews and audits to mitigate these risks.
• Offer feedback on credit quality and credit policy improvements.
• Promote digitization and enhancement of productivity.

Knowledge & Experience

• Bachelor’s degree in any discipline.
• Proficiency in written and spoken English is required.