Retail Coffee Experience Trainer – Chermside Boutique

About the Role

Join a boutique coffee-focused retail environment in Chermside West, Queensland, where the goal is to create memorable customer moments and lift the everyday coffee experience. The business is built around a strong values-led culture and a commitment to operating as a certified B Corp, with an emphasis on collaboration, courage, speed, and continuous learning.

This is a full-time position based on a rotating roster of 32 to 44 hours per week. The schedule includes late-night trading shifts, alternate weekends, and keyholder duties, along with responsibility for opening and closing the boutique.

What You’ll Do

• Guide and energise the boutique’s coffee experience on a day-to-day basis.
• Use your coffee knowledge to build enthusiasm among both customers and teammates.
• Design, deliver, and assess coffee training sessions and masterclasses.
• Support coffee launches and tasting events while maintaining high presentation and quality standards.
• Take ownership of the boutique’s coffee expertise by strengthening team capability and encouraging a learning culture.
• Handle keyholder duties, including opening and closing the store as part of daily operations.
• Build warm, genuine customer relationships through strong product knowledge and a welcoming approach.

What We’re Looking For

• A genuine interest in coffee and a desire to share that enthusiasm with others.
• Background in retail or hospitality, ideally with some experience in training, coaching, or leadership.
• Confidence in running workshops or guiding team members through learning sessions.
• Strong communication skills and the ability to create standout customer interactions.
• A lead-by-example mindset with the ability to support colleagues in a busy boutique setting.
• Flexibility to work a rotating roster, including weekends and keyholder responsibilities.

Why You’ll Enjoy Working Here

• Access to generous coffee-related benefits, including a Nespresso machine, monthly coffee credit, and staff discounts.
• Early access to new coffee and product releases.
• Connection to a broader Coffee Expert community across Australia and New Zealand.
• Ongoing learning, mentoring, and development opportunities locally and internationally.
• An inclusive workplace that values individuality, ideas, and contribution.
• Paid parental leave, employee assistance support, and recognition initiatives that celebrate performance.

Additional Information

Only candidates with full working rights in the relevant location can be considered. Pre-employment screening, including health checks, will be required before appointment. If you need support with the application or recruitment process, assistance is available through the employer’s careers contact.

The company also highlights its people-first approach, with a global team of 14,000 and a workplace culture that actively supports diversity, inclusion, and belonging.